First Citizens Bank 8521 Leesburg Pike, Vienna, VA 22182

"Worst bank ever. Sent money to my son through Zelle on Tuesday and it will only be in his account on Friday!"

"Just got in touch with Tony a personal banker at First Citizens. Amazing group amazing service best bank around"

"I am a small business owner and have been a client of this bank for 3 years now. No matter how much trouble I'm in, the first citizens team always comes through for me. Mike Freeman and Tony Lobianco have always worked tirelessly on my account, and I have complete trust in them to help any of my needs. I didn't think it's possible to have such great service from your bank. The whole team at first citizens is wonderful. Keep it up!"

"I cannot say enough good things about my experience with First Citizens Bank, and in particular, their financing for my small business. I needed a loan for a renovation of my current space and besides offering me, hands down, the best interest rates out there, it was a personalized service that I have never experienced before. I feel like part of a "family" with this bank... I never thought I would hear myself say that! I feel good about the investment that I've made and I love knowing that I can call First Citizens and speak with someone (Eric, Tony or Bernadette) that knows my business intimately and can advise me. Consider this bank if you are looking for a business loan, particularly, if you want concierge-like service and great rates! It's a win-win."

"Very bad customer service. Stuff is not willing to help and gives wrong information. You get a strong feeling you bother them when you have a question concerning your account. Had to call my old branch in Bonita Springs Florida where I got the right answer within minutes. This branch is making me consider to switch banks!"