Navy Federal Credit Union
About the Business
Navy Federal Credit Union is a financial institution located at 820 Follin Lane Southeast in Vienna, Virginia, United States. As a credit union, Navy Federal offers a wide range of banking and financial services to its members. Whether you need to access an ATM, open a new account, or apply for a loan, Navy Federal Credit Union is dedicated to providing excellent service and meeting the financial needs of its members. With a strong focus on serving the military community and their families, Navy Federal Credit Union is a trusted and reliable institution for all your banking needs.
Photos
Location & Phone number
820 Follin Ln SE, Vienna, VA 22180, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 2:00 PM
Sunday:
Closed
Reviews
"Both supervisors, Mark and Vince, yesterday, had told me to call back on December 27th to have my pending deposit released to me, and when I just now got off the phone with both of them, they told me there is no way for them to release it earlier. I said to them that THEY were the ones that told me to call back today to have it released, and they said there's nothing they can do about it. Horrible customer service. Poor attitudes. Their manager needs to know that they promised me my pending deposit would be released if I called back today and they still won't release it. They are horrible liars. I told them that my kids are very hungry and we don't have money to go to the grocery store unless they release my pending deposit just like they always have released it for me 2 days early. They are horrible. Absolutely horrible."
"I’ve been with Navy Federal for nearly 40 years. Today I had an unfortunate experience related to a mobile deposit denial. Customer service was unable to resolve the issue recommending instead that I visit a local branch, the nearest of which is 400+ miles away. I asked to speak to a supervisor and was given the same recommendation. Unfortunately, if they are unable to resolve issues related to mobile deposit without the customer having to travel 400+ miles, they are of no use to me and I’ll be forced to move my accounts to an institution will and able to handle large mobile transactions."
"Navy Federal needs to focus on customer satisfaction it took 76 days to closing on a HELOC account and the funds still won't be available till later next week which is completely unacceptable when the last time I refinanced the mortgage it took 8 days with a different company. When you ask why it's taking so long the only response you ever get is well underwriting is reviewing it."
"HORRIBLE FRAUD DEPARTMENT AND CUSTOMER SERVICE. Navy federal credit union allowed an individual who never provided proper identification to take out a fraudulent loan in my name. Despite flagging the account for never providing proper identification, they allowed the account to remain open and delinquent for months. This negatively impacted my credit and it took over 6 months and numerous phone calls (with 30+ min wait times to actually get a representative on the line) for them to do an “investigation.” But nobody has notified me of the results of the investigation and to date the fraudulent account is still showing up on my credit report. Per their own records, the individual never provided the proper identification to take out the loan in the first place so this should have been an open and shut case and resolved months ago. 0/10"
"I was encouraged to open a Navy Federal account with just five dollars while serving in the Navy 20 years ago. I’d be a fool not to take advantage. Navy Federal nibbled away at the five dollars until it was nearly gone, and told me they were closing my account due to low balance or inactivity or something like that. I’ve continued to deposit small amounts to keep the account open, and Navy Federal has continued to nibble away at it. I was considering Navy Federal for a mortgage, but I don’t see that their rates are better than any other bank. Customer service is quagmire of unhelpful people. They just don’t seem to value me as a customer, so I will be a customer at some other bank."
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