Bank of America (with Drive-thru ATM) 307 South Tollgate Road, Bel Air, MD 21014

"I was there yesterday to get some cash and asked some question from one of tellers named Sheryl and she was so rude and rolled her eyes at me !!! It is not just acceptable!!! Bank of America should do whole lot better !!! Ben shayegh"

"They leave the atm drive through open when its broken, so they can keep buisness flowing. Even though they know the ATM is broken. They dont care that the atm is taking money from people. I will no longer go to this Bank of America."

"Really sad BOA when so many people are fed-up with this particular location for any number of reasons. I went to this location yesterday to receive cash for rolled coins. I was there 2 minutes when a gentleman who was obviously frustrated with how long the line was (extended into their lobby & outside the entrance) , stormed out the door & said to everyone outside, “Good luck with that people!” & left the lot squealing wheels. I too, left after seeing how long I’d have to wait (at least 45 minutes if I chose to stay). This isn’t the first time this has happened. It’s time for my wife and I to chose another bank. They won’t be happy when they no longer earn interest on the amount we have invested there over the years. Obviously, management just doesn’t get it or doesn’t care about negative customer feedback ....which is practically every review! BOA, you’ve had plenty of time to address & correct a number of legitimate issues. It’s unfortunate, but sounds like you’ll be reapIng what you sow!"

"My branch in Forest Hill is closed for renovations and no email or mail was sent to customers. I don’t go to this branch unless I need to use safe deposit box. There was message on window to contact to other branch with phone number. I tried more than one hour no response and when I got response branch manager refused help and she was very rude. I have been with BOA for 18 years and level of funds are always pretty above big six figures. I told her I have an emergency but she totally refused. I would not ever use this location for poor service and disrespect. On the other hand I called Platinum services and they arranged two people to come to my bank location after hours at 6pm and go into bank with me and let me use my safe deposite box. Thanks to these two dedicated employees."

"The bank was pretty much empty as far as customers in the teller line. I needed to speak with one of the associates that sits at "the desks" to get 2 pieces of paper printed to make a very quick change to my account.. needless to say after 20+ minutes I was never assisted. All of the "desk people" did not have a customer at their desk either. When I went up to a teller to ask how much longer, she said probably 15 minutes or so.. this was after my initial 20 minutes. I gave up and left."