Bank of America (with Drive-thru ATM)

"I love that I don't have to get out of my car at night to use the ATM. The area is pretty safe, but still. There is also a walk up ATM and a bank lobby. I've never been there at peak hours but I've never had a long wait despite there always being a few other customers. Appointments are needed for more complex transactions. The tellers are pleasant, efficient, professional and knowledgeable."

"I used the drive thru ATM and put in some money. I put $1200 but it only $300 showed up in my account and the receipt. The receipt says there was a problem and provided a number to call to get the issue resolved. I called the number and they said it will be about 1-2 days wait for the money to show up. I was like okay I’ll wait. It didn’t show up after 4 days. We don’t have time to sit and wait for the money to show up. Later when I called they said it might take up to 45 days. I get that they are making sure that there is no scamming involved. But my receipt literally says there was an issue. Are you gonna pay the fees of my overdue bills? Get you atm fixed or close it down."

"This is the WORST bank I have ever been to. I have never been talked to in such a condescending and rude demeanor. This is now my third time visiting this branch and it gets worse every time. I was told I was wasting the tellers time by making a deposit inside rather than at the ATM. It is 30 degrees outside and there was a line of 4 people and I have no coat. There was no one inside. I have been banking with BOA for close to 8 years and am now switching just so I don’t have to deal with this branch which is the most convenient to my home. I am not the only one who has had similar experiences. The people I dealt with were an older woman with short curly hair and a younger man. Both were equally rude."

"If spending 20min in line to cash a $50 check wasn’t bad enough, waited another 10 for the teller to tell me the check is no good. A co worker of mine just cashed the same check an hour before I went. Billion dollar company, who uses Bank of America, lady that writes the checks is at her desk, can’t validate the check... my credit union is 45min away, have to go there and deposit it...can I have my 30min back? Next time they ask me to open an account I’ll tell them to read this..."