IHOP

"When my family walked in we weren't greeted by anyone we saw 4 employees look at us standing there waiting for at least 7 min. The restaurant wasn't packed it over crowded. After we finally got seated we waiting 14 minutes before I had to ask if someone was going take our order. The waiter went to the back and asked people in the back who was going take our order then came back to take our order. From this point we ordered our food and she didn't right down our order. I understand it takes time to cook food but all we heard was other customers complain about not getting there food in a timely matter. And the employees had attitudes or walking around on there phones. My family walked out of utter disappointment and disgust. The whole team along with the manager needs to be trained with customers service skills will not come back or recommend to anyone. Going to have to travel to a different IHOP now. Ridiculous."

"New comments, November 10, 2023: I was very impressed by the follow-up to my review made by an IHOP representative. I was sent complimentary meal tickets, but more importantly, my experience was taken seriously, and I was assured that steps were being taken to resolve this unfortunate episode. Email, phone, and postal mail were the venues that were used: that attests to real efforts being made to make sure customers have an enjoyable time at IHOP. Very pleased by this. Excellence in action. ========= Worst service ever. My son and I were greeted with, "Here is your waitress, you will be in good hands." After sitting down, we waited ten minutes for her to come around to take our order. Then a half hour for food, and not all was brought out. It took ten minutes for the pancakes. One other couple in the restaurant. Waitress not seen for half hour. Vacant property My food was OK, but my son's was an $11 piece of bread with cut avocado and some cut tomatoes. Entire staff and management need to be replaced."

"I ordered a ham and cheddar cheese omelet. The egg was overcooked, and the ham and cheese were on the outside of the omelet. I asked for cheddar but was given american cheese. My omelet had eggshells in it, and to top it off, it was really greasy. It was first and last time there."

"This location is pretty new, and I think the staffing is still being worked out so I want to be fair. Management should probably come in to do a refresher for wait staff about the menu and cleaning (everything was kind of greasy and sticky for a brand new place). With that said, food came out quickly, and it was hot and tasted fresh so actually pretty decent by most older IHOP standards (bacon was tiny though...) The two young men that helped us were really very courteous and did their best with the menu, the tech, etc., but they really needed a restaurant manager directing there so I don't blame them for service being kind of weird. Granted, a Friday night maybe isn't the most exciting time for a breakfast restaurant, but still. This plaza is beautiful (though google maps has almost everybody's placement wrong as of this post) and I'm excited for it to continue growing so it can be a nice place for the community. This is most likely a franchise, right, meaning that someone might be trying to run their own business here so I hope folks give it a try."