Hampton Inn & Suites Pittsburgh-Downtown

"Chelsea, the Sales Manager at the Hampton Inn & Suites Pittsburgh-Downtown location is by far, the best! When my husband (fiance back then) and I were looking for a hotel block for our guests at our wedding, Chelsea really stood out to us and was very helpful throughout the whole process. The entire staff was very accommodating and were eager to make our stay perfect. My husband and I highly recommend using this specific Hampton Inn location for any event!"

"absolutely the worst hotel experience I've had in a long time. it started at check in when I arrived at the check in time to be told the room was not ready (not really a big deal since it was exactly check in time). they then said I would get a message when the room was ready and to hang out in the lobby. I sat in the lobby for 30 minutes. after 30 minutes I went up to the desk to ask when the room might be ready and they informed me it had been ready but I never received a message nor did the staff let me know. then there was the parking - I picked the hotel because of the free parking but when we came back to the hotel at 8:30pm, every spot was taken. I asked what to do and they said to wait for a spot to open or pay to park somewhere else. so I ended up having to pay $14 to park for the night in a garage down the street"

"This location was a convenient, clean, and comfortable space to call home base during a stay in the downtown area. Plenty of dining options within walking distance made it easy to get around without having to drive and deal with parking. The room (king) was plenty big, clean, and modern. Plenty of TV options for downtime. Huge shower with great pressure and temperature control. Could probably cook an egg in the hot water full blast. Pillows are super flat, but just flat enough that if you stack two it makes one normal pillow, and you get four per bed so it self-resolves. Front desk staff were friendly and helpful. No complaints all around; would stay here again."

"Jaime, Holly, and Shawna, I cannot thank you enough for the exceptional customer service you provided during my stay at your hotel for my anniversary. It is rare to experience the level of service you all provided, especially when not spending on luxury. My husband and I felt like we were staying at a luxury hotel that would normally cost 1k a night. The room was spotless, the cleanest I have ever seen in a budget hotel. The bathtub, toilet, refrigerator, and microwave were all immaculately clean like they were brand new. If and when I visit Pittsburgh again, I will only stay with you all at the Hampton Inn & Suites. I have already started recommending you to my friends and family, telling them that this is the only place to stay when they visit for Steelers games. Thank you again for the outstanding customer service!"

"We just stayed here for a 2 day trip across the border and it was an amazing hotel for our needs! We had a 4 month old baby with us, the hotel was very quiet. Breakfast was included and it was delicious, coffee and tea were available all day. And free parking! The hotel room was clean and well taken care of. It was also close walking distance to the strip district which was a great walk! Whenever we come back to Pittsburgh we will be staying here for sure."