John C Miceli Insurance Agency 500 Delaware Avenue, Oakmont, PA 15139

"My husband and I spoke with a supervisor today because I had a simple question about my policy I needed clarification on. The supervisor was extremely aggressive.She mentioned me speaking with the previous rep so basically it was no need to talk with her. She yelled when I asked her to please hear me. She cut me off when I tried to kindly speak. I guess she was having a bad day or maybe this is how she supervises clients she isn't interested in speaking with... She screamed "You know what!" I hung up after that because it was completely un called for. I myself have a supervisory position at my job and would never ever treat a customer this way."

"Miceli Insurance Agency is many steps above others. We carried a policy with another Erie agency for over 40 years! After that agency changed ownership, the service suffered severely! It was difficult to contact that office, have continuity with an agent, we never received any counseling or recommendations. We liked Erie, but could no longer tolerate our original agency. We went through a special process to be permitted to make a change of agency so we could keep Erie. Yvonne Miceli has been incredibly communicative, informative, gracious, , so personable, restoring our faith in the quality of Erie by being so accessible and informative. She has provided excellent service, written a new policy for us, and saved us $2000/year by consolidating insurance policies. Transferring offices has been a terrific experience."

"Great Customer Service! Very Knowledgeable and Friendly!"

"I love Erie insurance. I'm only giving 4 stars because not everyone is so polite when you call this office in particular."

"Good location. Helpful staff"