Arlington Community Federal Credit Union 5666 Columbia Pike, Falls Church, VA 22041

"Customer service is not great. I understand the bank can busy at times but if you see someone waiting, and waiting.....and waiting a simple " I'll be right with you" is not that hard. Businesses close because of terrible customer service and I will take my money elsewhere if things don't improve."

"DO NOT USE THIS BANK. They lost my car title. It has taken over a dozen emails and calls to figure this out. They claim they mailed it, but don't have a tracking number. They offered to pay for the duplicate but did not seem concerned that I'd have to sit at the DMV for a day, drive 60+ miles."

"Worst bank ever, only care about screwing their customers. 15days late and they report you with out even a notification. When you call and ask the first words are we don’t have to notify you of anything by law. While I get that maybe just maybe something changed since you haven’t had an issue with you auto pay in the 9 years you banked with them. But nope no phone call no email, no letter in the mail."

"I have had nothing but positive experiences at the Arlington Community Federal Credit Union. I have belonged going on eight years. EVERYONE is helpful, listens to me and follows through. I have checking, savings, credit card and debit cards with them - never a problem. I highly recommend them."

"I have been a credit union member for the past two years with no issues whatsoever. Last week I called their customer service and asked if they offered notary services, and they said yes, no appointment was needed. I just had to go there during business hours. On Friday, 06/24, I drove 40min from home to this location to get the documents I needed notarized. I had to wait for a couple of minutes until someone could assist. Armando, one of their representatives, came and asked what I needed to notarize. I explained it was some documents for my mortgage company; he said they only notarize employment verifications and other sorts of paper. He went to ask his manager to double-check, and he came back out with the same information. He said I could go to an attorney's office or somewhere that offers notary services like UPS. My problem is the waste of my time. I drove almost an hour for this and called in advance to avoid this from happening. When I called, no one mentioned this. Another thing to mention, if your bank offers this kind of “notary service,” it’s a joke. They act like they are lawyers validating documents. Notaries are only validating signatures. That’s it! I ended up going to UPS; it was done in minutes, and they asked for my ID and filled out the form I had. It bothers me when institutions like this say they offer you these services so they can get your business, but when you are going to use it, they bring in a different meaning of what they meant by offering it."