Navy Federal Credit Union

"I popped in Navy federal because I needed to speak with someone in person . The woman at the Front, I guess she would be called a greeter,Her was (Chelsea ) she had the worst attitude. The arm security card had a bad attitude and was giving dirty , nasty looks as soon as you walk through the door. Funny thing is that every single time I spoke with someone over the phone, they were more than pleasant and extremely polite and helpful. It’s a shame because customer service starts from the moment you come through the door."

"Really starting to regret switching to this bank. Not only do my direct deposits sit pending for 4 business days, but this bank location is ridiculous. I rarely have to go in, but when I do it takes forever. We're talking 30+ min waiting in line every single time. Not really seeing the benefit to using Navy Fed."

"The name speaks for itself, Navy Federal Credit Union. It's the reason for my expectations for exceptional ATMs and customer service. The ATM is user-friendly but lacks in armed forces, loves one's and outsiders safety in the expedition category only at the ATM. I am glad NFCU changed to a faster ATM software. The customer service is remarkable so far. The lines are a little intimidating to us. Yet, the Navy Federal Credit Union has a way to accommodate families or one family at a time with SocialDistance methods like one line, which moves swiftly, to my surprise or teller poles and rope to create one single line. It helps eliminate confusion or chaos. The few "once in a blue moon" times we visited Navy Federal Credit Union, their lobby's air quality seems to be bearable. Also, the bathrooms are maintainable for Navy Federal Credit Union family members. The staff seem to maintain a high quality of professional and courteous conduct. Occasionally, a person may be the reason we give up our window of opportunity to receive services, for personal preferences like their recreational activities are different than ours. However, we tend to return in hopes of receiving service when air quality experience is better. The majority of staff and customers are kept 6 or more feet apart. Since the pandemic or Covid-19 or vaccination time frames, several are wearing masks in and outside of Navy Federal Credit Union like us. Others are simply removing themselves and loved ones from certain unbearable or bad odors and strong chemical compounds. Some medications can cause overdose of use, like overweight, which can be from excessive food or beverage consumption and lack of exercise. #StaySafe #WashHands"

"Literally the worst credit union when it comes to having access to your funds. They shut down locations. ATMs barely work and never take cash deposits. I've had a cashiers check to pick up after work for bills and the darn place was closed on a THURSDAY!!!!! they were completely non empathetic and refused to help the 20+ people standing outside. Didn't even update us and let us know anything. I will be moving my money elsewhere because this is getting ridiculous."