Bank of America (with Drive-thru ATM) 9150 Baltimore National Pike, Ellicott City, MD 21042

"If it is possible to give no stars, I will give zero.Rude behavior and bad attitude. I have never seen a bank employee complete part of the customer's business, but tell the customer that the rest of the unfinished business needs to be booked separately. It's a ridiculous way of working. When asked to explain why Finally, he pointed at the customer and said: You don’t need to come to our bank to do business. He said to drive away customers. Is this an employee hired by Bank of America? It seems to be in a state of no management. This is 3/11 /2023's experience in this organization. Of course, only the enthusiasm of the welcoming staff, and the working attitude of other staff...very irresponsible and perfunctory. How can such an experience be evaluated? This incident happened 8 months ago. Maybe the managing manager is on vacation."

"My parents visited this location to open an account and was greeted by Mr. McCormick. They are not fluent in English so there was a communication barrier between them. Despite this, he was very understanding. He was patient and made everything much easier for them which they were greatly appreciative of!"

"Bank will charge me for things twice. Send money to my dad then a week later that same money leaves my account again. Update: the credit card ive been waiting for got delivered to a different address and they told me the wrong information. Been waiting for weeks. The incompetence is amazing at this location. Absolute morons"

"Not enough staff so almost always a long line, and very very poor customer service. I experience this over 4 years when ever I go to this branch. I spoke to branch manager about it around 2 years ago but still see same poor customer service."

"The associate we worked with was very nice and helpful, so that's great. He did suggest I get a credit card (something other reviews have complained about), but wasn't overly pushy when I showed limited interest (although did put something related to it in my online shopping cart). However, one frustrating issue is that there is no sign in sheet for customers who want to see an associate. That is an unforced error, leads to confusion as soon as there are a significant number of people in the poorly configured lobby area, and would be trivial to fix. Overall, I would return to the branch, but hope they get the very front end of customer service worked out."