Clarion Hotel & Suites BWI Airport North

"I found this affordable hotel close to the airport. The room and price were muy bueno. I called the hotel prior to arrival to make sure the room booked on line had a jacuzzi tub in the room. I was told there were 3, rooms with jacuzzi tubs in the room and only one of them worked. I was told if mine did not work, I would be taken care of at the front desk. Upon check in, I was told by a woman at the front desk, I believe she was a manager (She kept calling me the wrong name), that the room I was staying in would be gone in 3, weeks because the hotel was undergoing a remodel. She said the jacuzzi tubs were being taken out and replaced with walk in showers. When I got to my room my tub worked however, it was filthy. The room smelled of cigarettes. There were yellow drip stains on the wall, the heat/air conditioner did not work, the knobs to turn it up or down were not there and the black desk chair was dirty. As I was checking out. I had to say loudly “excuse me!” the woman behind the counter. She was having a conversation with a man about getting something and meeting up later. I didn’t know to put the key card in the bowl and had been saying “good morning” to her at least twice. I was really surprised when I found this hotel. It was too good to ask for, close to BWI, free breakfast, in room jacuzzi. I did not eat, I did not take the shuttle as planned, and I did not soak in the jacuzzi tub. I was thankful I had a little spray bottle of bleach to clean the toilet seat and door knobs, and I brought a blanket with me so I was able to sleep on top of the covers. Moral of this long poor review is, If it seems to good to be true it is. I feel management should provide me with a voucher for when they remodel so I can return and hopefully give them a better review."

"Renovations looking good. But, rooms still have roaches! Needed to walk outside about 100yds to get to a restaurant for "free" breakfast. Extremely limited cold breakfast: cereal, muffin, coffee., but only one of each. Prepaid shuttle to airport/ ship terminal doesn't run when it snows. Was left stranded at ship terminal with no way to get back to my car."

"Horrible people own this place. They treat people terribly. Bugs too- yup the 1st day I got there… can only use their lobby coffee machine for like 1hour/day, they’d breakfast sucks! You’re lucky to get yogurt. It’s slabbed on a table- nit really anything to eat and no where to even toast anything…and I could go on about how they treat the people that pay money to stay there! The room- tiny. Can’t even get towels! Owners are jerks."

"The room renovations have a lot lacking. You would expect much better in hotel renovations. It was just sad. I just was at a loss for words. The staff was very nice but the smell of strong marijuana throughout was disappointing. I know the corporation of comfort inn& suites can do much better than this. We've stayed with them many times in many other places and they've been great. I sure hope this one will recover and do better with their renovations."

"Cockroach’s are everywhere in the beds and there’s ants and other insects that live in the wall as and the floors. Lots of the doors have been broken into with a crowbar and don’t lock or shut all the way. The worst hotel experience I’ve ever had. even though I had pictures and everything to back up everything and still every room he moved me into was dirty and smelled horrifying like something has been rotting for a long time. This hotel should be shut down and torn down immediately because of health and safety concerns. It’s not fair to charge people 138$ for a night with all these problems and leaks and broken systems. One lady with the face covering was banging on my door when I was in the shower and threatened me. They should be ashamed of this hotel seriously I don’t get how people can be so rude. Where’s the cleaning people?! Why do they think it’s okay to not take care of things like they should!? I’m so tired and disgusted by this experience, I woke up with bumps all over my arms from getting bit by roaches."