Baltimore Marriott Inner Harbor at Camden Yards 110 South Eutaw Street, Baltimore, MD 21201

"WORST Marriott we have ever stayed at! The rooms are run down but not just old … they actually have furniture with scraps and dents that are broken and look like they came from the dump!! The bathroom sink was broken and leaking. The vents were dirty and had dust and mold. I’m not sure why they even keep this open….it is a disgrace to Marriott! The hotel Manager, Kysha Bryant would only refund us one night and considering how horrible a stay it was she did not seem to care at all and was very rude. I would Recommend going to ANY other Marriott hotel in Baltimore and skip this one!"

"I experienced awesome customer service upon checking in and throughout my stay at this Marriott in downtown Baltimore. My first interaction with Bruce was very pleasant and personable, setting the stage for the rest of my stay. He made sure my check in process was swift and pleasant. I appreciate him taking the time to ask how I was and holding small talk during the 5 minute process. Great job Bruce, you’re definitely an asset to the Marriott brand! The rooms need updating but the customer service was commendable."

"This place is ran by incompetent staff. My wife was staying here for a work trip so I decided to have a local business deliver flowers to the hotel. I called in advance and the staff said they would have no problems dropping the flowers and chocolates off in her room. I even specified that she was working all day, not in the room and you’d have to go in regardless of the DND sign being up. The front desk staff said that was no problem. So I called a local florist. Paid for flowers, chocolate, and delivery. Over $100 and it was delivered to the hotel as promised. However the staff did NOT get it to my wife. After much hassle I finally was told they would provide points to compensate for my money spent. This was so that I didn’t have to call the florist and hurt that business by asking for my refund since my wife didn’t even get her flowers. I really didn’t want to hurt the small business I had just supported. Well, it’s been over 5 weeks and she still hasn’t received the points she was promised because of their incompetence. To make matters worse, they didn’t even get her points for her actual stay! We are working a complaint up to corporate at the moment but I want EVERYONE to know how worthless these folks are that work here. Don’t spend a single dime in this facility. They DO NOT value your business and certainly don’t think you’re worth following through on their promises. As for the florist. She was wonderful and felt horrible and I already left her a raving 5 star review. I’ll add that my wife said the staff was impolite, said the building was ghetto as can be. All sorts of broken things all over in the room and around the hotel. Corporate Marriott needs to do a thorough inspection of this facility and take away it affiliation cause it’s absolutely not Marriott worthy."

"I went for a quick one-night trip with the family for a concert. The staff were so welcoming & friendly, especially Bruce! The room was very clean but a little dated. Mini fridges would be a great addition - not having one didn't bother us since we were only there for one night, but I can see where it would make a difference for those staying longer. The hotel is located in an area with a very dense homeless population. There were people sleeping on the sidewalk directly outside the hotel in the middle of the day, which made us reluctant to walk anywhere."

"The service checking in and at the bar was great. This hotel appeared to be staffed properly, or at least the workers definitely put on the work face everyday. Great employees. Rooms are outdated. I did see a sign stating a remodel is coming. Easy hotel to find at night. The hotel has security which is needed in a city. My main complaint was the bed. The mattress was thin and fitted sheet cover was to small(and on backwards). I definitely preferred my bed at home."