Jersey Mike's Subs 18015 Garland Groh Boulevard, Hagerstown, MD 21740

"Love this location The subs are perfectly made !The people who work there are very nice Been going to this location for quite sometime .Its clean and they are conscientious of making sure they change their gloves between making sandwiches! That’s important when handling the register between handling food .Highly recommend you won’t be disappointed!"

"Each time I have visited this location, the customer service always stands out. The workers are friendly and have a conversation with you as they prepare your sandwich. The bread is fresh, and the toppings make the sandwiches stand out. Great place to eat."

"We love Jersey Mike’s food, however the extremely rude and poor customer service I received on 11/22 was enough to make me not want to return. I made a mistake with my online order and I went to the other location only to find out I sent the order to this location. I called and spoke with a guy and let him know that I was on my way. Once there despite I had an email with the order number and everything they said they didn’t have an order for me. The cashier told me “she will talk with you down by the slicer” I stand there and wait about 10 minutes, she looks at my order, comes back and says can I see it again. She proceeded to tell me that the order was under my first name and handed me a bag, I started walking out but decided to check the order and it had 4 large sandwiches with names on them that were obviously wrong. I went back to let her know it’s wrong, it was the order of another customer who was standing there waiting. She grabbed a receipt from the counter and turned and walked away. Didn’t say anything to me, I just stood waiting not a word was spoken to and then she had my order made and handed it to me and still said nothing to me. Needless to her customer service skills are not very good."

"I had a pick up for 5:10. I got there at 5:05 - hot sub sitting on the counter. They said they needed to make the cold ones, they instead took 6 customer “walk-in” before getting to my cold subs. So my hot sub is now cold. No one wanted to talk. I finally had to jump in like at 5:25 to ask them to remake my hot sub. They didn’t say sorry, they didn’t communicate that they were busy, but they also had no regard to the waiting time. We pre-order so we don’t have to wait. All the staff talked as if they were in the back & not in front of customers, they also were very young & every statement that was asked or talked about they all looked lost and confused."

"This place and location is great. The employees are super friendly and really nice. Very clean environment and great selection on drinks. The subs are hefty in portion and local fresh ingredients. The sandwiches be hittin’ the spot. I had no idea until today that this company derived out of Pt.Pleasant, NJ.. I use to live in NJ for 3 yrs and never eaten at a Jersey Mike’s."