Great Wall

"Best Chinese place in town. Far better than any chain, and run by locals since forever. Great food, always on point."

"Their spring rolls have gone downhill. Today I ordered chow mein for lunch. Look up "chow mein" in any dictionary. "Mein" is "noodle" in Cantonese. See the photo to see that what Great Wall calls "chow mein" is not real chow mein and has no noodles. First time I called in I was told that the manager would call me back. They did not call me back so I called again an hour later. The man who answered this time fully understood and told me to just bring the order back any time for a free exchange for any noodle meal. Great. Some hours later when I was available to drive back there I called so they could make the replacement order. First I spoke to a woman and was told that the manager would call me back. I said that this afternoon I was told that and that nobody would call me back. She told me that she understood and this time I would really get a call back. I did not. When I called back over an hour later I spoke to her again and she said she was forwarding me to her "boss" but the call never went through and the line eventually disconnected. After that I called in again and spoke to Jillian (male) who again forwarded my call to the manager and again the call just disconnected. Let me summarize what you can expect if they mess up your order: 1. If they tell you that they will make it right, don't believe it, because the next time you contact them you will speak to people who know nothing about that obligation and will insist that you take it up with a boss or manager who is never available. 2. You will be told that they understand the problem and you will get a call back from the manager/boss. You will not. 3. You will be hung up on because they don't know how to use telephones."

"I don't know why there are many complaints. However, I'm a newcomer and try Hunan Beef with fried rice at the first time. I ate in the dining area. It may not be tidy, but it looks familiar to my hometown. I can enjoy it because I am an Asian. The food was prepared for one person, but I think that there should be 2 people to eat all of them."

"Inconsistent food... One time it'll be great, then it goes back to flavorless and terrible. The egg rolls last night had no filling, see photo. The dumplings were like lead. It's a shame we can't have a consistently good Chinese place in town."

"This is my first time ordering here. I placed an order inside. The employees provided good service. I really liked the vegetable spring rolls and the chicken and broccoli. The sesame chicken was ok. It’s just not what I’m used to it had a reddish coloring but not bad. I miss the Chinese restaurants in northern Virginia but Id definitely eat here again and look forward to trying other dishes."