Fairfield Inn & Suites by Marriott Cumberland

"I am very impressed with the cleanliness, excellent break fast, and kindness of all the staff. The lady serving breakfast was very professional. They served many different options for all different types of diets.Everything was organized, neat, and tasty. I can say it is one of the best hotels I’ve been to in a long time and that includes motels that are supposed to be higher stars."

"My family travelled up to Cumberland (3 hours one way), with 2 other families, to attend the Polar Express event. This was the hotel recommended by the event. We requested to have all 3 rooms on the same floor, but the hotel was not able to accommodate. After the festivities, we ordered dinner and met in the common area to eat dinner together. We had 4 children in our group, and 4 adults. The front desk associate, Richard, was negative, condensing, and aggressive. He singled out our group and upon giving us our first “warning”, he told us that we would be ejected from the hotel if he had to talk to us again. Our kids weren’t being loud, they weren’t running around and screaming; they were well behaved and excited children who had just left the polar express. Richard completely ruined the experience and vibe. My finance asked for his name and the number to speak to the manager. He called the number provided and Richard answered the phone; telling him he’d have to leave a message with him and he would forward it to the manager. When leaving to pick up dinner, Richard followed him outside and approached him at our vehicle. This was absurd and uncalled for. I truly believe that we were singled out because my finance is Hispanic and can sometimes look to be middle eastern. There were 2 other families who entered the “common area” space, all with children and all being much louder and more rambunctious than our group, and Richard never even approached them. We have a video of the other children running around, yelling, and jumping all over the furniture. The point of that 10 minute video was to show that we were targeted and treated unfairly. We will never again visit this hotel and furthermore we will request that the polar express event either adds another accommodation option to their event or we will not be returning to that event either. As for the hotel itself: the breakfast staff and food was amazing. The pool was great for the kids, but there were used towels laying around everywhere and no clean ones available. Our room was nice. A little dated, but clean."

"When you’re traveling with someone you care about, you want to find a place to rest that is clean and safe. This Fairfield Inn location was that and more! My husband and I travel all over the country for our business. Most often we find Marriott hotels most reliable so we exclusively look for them first. Last night we were driving home from a weekend trip to the Poconos and we found this hotel for an overnight stay. The room decor is a little dated but that’s the only non-positive experience. So a 4/5 for that. The front desk clerk was super friendly (we arrived at 10:30p), the bed was comfortable, the room had a larger than average refrigerator and a microwave and the bathroom was spotless. We paid $300/n for a Marriott over the weekend - it didn’t have those same comforts (tiny fridge, no microwave) and this cost us less than 30% of that nightly stay. In addition this area is so picturesque! I am uploading a few photos. We will definitely come back again!"

"Loved this hotel! Perfect location and great value right on the trail and walking distance to restaurants and shops. Hotel staff was friendly, rooms were clean, and breakfast was great. The breakfast even offered a trail mix bar so bikers and hikers can make trail mix for the trails. Also 5 min walk a fast EV charger at the C&O Canal visitor center. Highly recommend a stay here. Be sure to check out the brewery adjacent to the hotel and the town of Cumberland."