Rudy Alston III: Allstate Insurance 2901 12th Street Northeast, Washington, District of Columbia 20017

"Terrible experience. My insurance went up significantly without any changes on my end. Called to talk to someone and left a voicemail. Couple days later someone reached out via email and asked for convenient times to talk. I responded and didn’t hear back. Followed up and again didn’t hear back. This isn’t the first time this has happened…terrible customer service and I’ve been a customer for many years. Will need to start looking for a different company."

"If I could leave negative stars I would- I have been trying to cancel my renter's policy for months and Rudy and team don't answer the phone or respond to emails- they keep charging me though. I finally canceled auto payments so maybe they will reach out when they see I am no longer paying. I have been trying to contact them and All State in general for a refund of payment for the months I have been trying to cancel. I either get no response or transferred and eventually hung up on. DO NOT TRUST this agency. VERY POOR CUSTOMER SERVICE AND SCAMMERS! Maybe they will see this review and respond. I have a paper trail so happy to discuss whenever you feel like valuing your customers."

"Response: I’ve left several messages for you @rudyalston. In addition your sales associate was dodging my calls which I also have evidence. Yes it was due to non payment after I was hit with a extremely large bill due to paper work that was not sent to your company by the finance company but this was no fault of my own! I’ve left you an email, I’ve tried calling. Aaron Continuously lied to me and said he would call me and was and he didn’t.. all I asked was for a phone call. It was that simple. Like I said you guys should be thankful I can’t post screenshots of my conversation with Aaron on this review or I would The worst agency I have ever dealt with. It started off positive but my agent AARON SAVAGE Ghosted me I attempted to speak with folks in the office who tried to be helpful but Aaron dodged my calls I request a call from Rudy to no prevail. When they don’t want to speak with you they just ignore you instead of dealing with the customer and addressing any concerns the better option seemed like not replying was okay. I have text messages and will likely be pursuing legal action."

"Complete and total scam/fraud agency. Rudy the agent owner said I can get 50$ a referral in cash. I sent him customers and he never paid me. Said that he didn’t want to send it cia cash app or zelle but would want to meet up. Then ghosted me when I asked for a location. All my customers I sent complain that he signed them up for policies they never agreed to. I am amazed Allstate represents him. He is a fraud! Stay away at all costs."

"First let me start off by saying that I was not asked to do this, I legitimately have been treated with service so great I had to reach out to Rudy to find out how I could show my appreciation through a review. Kia Toye, has by far given me the best customer service I’ve ever received. (Well besides that one time I went to New Orleans, and because it was my first flight ever, the attendant gave me a free upgrade to first class. Sorry Kia cant top that. :) From follow ups, to 20,30,40 minute phone calls breaking down my policy in a way that I can understand; Helping me understand deadlines and processes, I remember one time I was very very busy at work and in the Span of maybe a hour I either had to hand up and call back or put Kia 2 - 5 minute holds. Every time I called back or jumped back on the line all I would hear from Kia is. “Don’t worry take your time Mr. Smith, while you were away I was able to check on your issue and......” I can go on and on you get the picture #goat. PS. As you can see from the review I like to talk a lot sometimes hahahaha Devon"