CVS Pharmacy,

Dunkirk, MD 20754

"Absolutely terrible customer service. I called to get clarification on a prescription for my child. After I asked a question on the dosage, the pharmacist said to me “how do I explain this to an adult”, proceeded to belittle me by saying “I’m sorry you don’t understand simple math” and then hung up on me. I went up to the pharmacy after this interaction and they claimed they don’t have a manager. Looks like this is a common occurrence with this lady according to other reviews. Can’t understand why someone like this is allowed to work in such an important position. Will never use this pharmacy again."

"The pharmacist Kay is Extremely rude and insensitive to her customers. When you have the displeasure to talk to her on the phone she will talk over you and not allow you to get a word in I'd give 0 stars if I could. Every CVS has problems but Durkirk store could improve drastically by getting rid of the Nasty Pharmacist Kay"

"One star and it is for the pharmacy assistant at the pick up window on Sunday, April 23, around 1:00 pm. The day before I tried to pick up my prescription at the drive- thru, it wasn’t ready. When I informed the girl at the window that I’d been waiting for my refill for 3 days now— she was rude and dismissed. Then I let her that the pharmacist told me that if it wasn’t ready, to come inside- that way it could be expedited—her answer” you can go inside if you want to, isn’t going to change anything. I just expedited here and still going to be 30 to 50 minutes. I left in tears, even after explaining to her that I had missed my dose for 3 days now, and I need it— her attitude was like I was bothering her. I’ll be changing pharmacy in my next doctor visit. This was their second chance."

"I've had so many issues with this CVS in the past... however, I've been noticing a difference lately (for the better). I have interacted with, and been helped by the pharmacy tech, Julia, twice in the past week and she has been so kind, patient and helpful. Thank you, Julia & CVS for the hard work and what seems to be *I hope* a turnaround in customer service and patient care."

"Please see video. Below is a sample of CVS in Dunkirk MD refilling prescriptions without the patient requesting refills. And now they are calling and texting me to come pick up more. I already have a 8 month supply of one of my insulin in the refrigerator."