America Pharmacy

"Wait times are horrible, but how much complaining should I do when my prescriptions are FREE!!!"

"If the system for the queue is inoperable they should at least have the courage to let people in the waiting area know. Last time we were here we waited 4 hours because they "needed physician's authorization." I'm sorry, is that not already implied when our doctor put the meds in??? If this is how people are treated in the nation's top military medical center, that is just sad. Some of these people need to be let go."

"Arrived at 4:30 this afternoon to get a new prescription (put in by a doctor on site) that I've been trying to straighten out for at leat 2 weeks. I've been to the pharmacy five times counting today without success. Today the automated sign in system, informed me that the pharmacy was closed (even though I was there in the room, and it wasn't due to close yet for an hour and a half). The "help" desk person confirmed that they were "closed." Argh!!! I guess I can look forward to a sixth day of frustration. This is just beyond ridiculous!"

"The wait time was 50 minutes when I started and has increased to 110 minutes in since. I've waited for 144 minutes because four out of eight windows are marked as closed, three others aren't helping anyone and they only seem to be processing one prescription every 5 minutes. There isn't enough space in the pharmacy for all the people waiting to get their prescriptions."

"They just got a brand new system and I overheard someone training the pharmacist on it while we were waiting. They took fifteen minutes to NOT give this poor guy his medication. I had to leave because I had work. If the wait times will be this long and they can’t be trained on a day when the pharmacy is closed, they need to have longer hours. My UTI can’t wait for them to get their stuff together. I’m very fortunate that I can go to a private pharmacy and pay Out-of-Pocket, but I guarantee you not everyone can, or has employers forgiving enough to allow them to wait for 3+ hours. (Side note: this is not a criticism to the workers. They’re trying their best. This is to the people in charge who absolutely should be let go)."