Hampton Inn Matamoras/Milford,

122 Westfall Town Dr, Matamoras, PA 18336, United States

"TL;DR The hotel charged me incorrectly, managers refused to speak to me to help resolve the issue, and it took two weeks and hours of my time to get a refund. My family stopped when we got stuck in a snowstorm overnight. I booked a room online through my credit card company. The room was pretty clean except for a used sanitary pad in the bathroom trash can (ew), but definitely on the shabby side. The issues happened when we were checking out. I had been charged by the hotel for my room, as well as by the company I had booked with. The girl at the front desk understood the issue but absolutely refused to attempt to do anything about it or leave my info for a manager who could (it was before 5am when we left). I had to call the hotel 3 times over the course of two days to try to right the double charges, or at least get a receipt from the hotel for the room charge so that I could prove the double charge to my credit card company. Each time I was assured a manager would call me back so I could explain the issue and get to the bottom of it; the third or fourth time I called I was very insistent that I was not hanging up without speaking to a manager, and suddenly the manager had an emergency and had to leave the building per the front desk staff. I was called back later that day and told that a different manager had looked at the issue and refunded me the extra charge. The refund sat pending on my card for several days and then was, I presume, cancelled by the hotel- it never went through. I had to email the hotel and the third party booking service with all my receipts and explanation of the situation the next week in order to get a refund- which I would have been happy to do in the first place, had any manager been willing to speak with me and attempt to help me resolve the situation. It was clearly an issue on their part and they, the customer service provider, could have saved me so much time by providing customer service to me appropriately."

"Had an ok stay.. decent breakfast and clean hallways, pool and nice fitness room. However rooms are dated and not properly cleaned with dusty corners, Rooms need to be updated with new furnishings and linens. Missing details like notepads, pens or laundry bags in the room."

"This was my favorite Hampton Inn on the East Coast. The young lady that was at the desk named Grace was totally useless and unhelpful and unaware. Our room was noisy. Went for breakfast at 9am on Sunday and the breakfast was empty and no sign of any staff. We went to Perkins next door instead. I asked the young lady Grace if there was new management and she said yes a couple of months ago. Believe me you can tell. We have stayed there at least 10 times and will not be any longer. Hilton should do more vetting when they allow new owners. Hopefully they will not go the way of Days Inns."

"What a nice little hotel. The best asset is the beautiful breakfast area that's just begging you to come sit by the fire and enjoy the nice tables. The building was nice, the area was nice, the rooms were great. Clean. Could have used a bigger TV and a little bit better Wi-Fi, but the front desk reassured me that those updates were coming soon with the new renovations. The breakfast was everything you would want in a hotel breakfast. Nobody left, hungry or without something they could enjoy. The staff was extremely accommodating and pleasant. Very welcoming. The warm cookies at check in were a nice touch as well."

"Absolute treat. Clean, quiet, ample parking even for those with trailers/rvs. The room was clean, in good repair. The pool was clean. The breakfast was far superior to ALL the other hotels/ motels we have stayed at. No bacon but had real pork sausage so still no complaints. I highly recommend this location. When we arrived, a few guests were enjoying a tailgate party. Not something you see every day. Most won't allow it for insurance reasons."