Lowe's Home Improvement

"I had a Lowes credit card with a $5,000 credit limit for about 3 years. Loved to use my card for purchases on a weekly basis. Always made my payment on time. Never late. Had an issue with my bank where 2 consecutive payments got denied, Third payment went through Before the due date. Lowes then proceeded to cancel my credit card. Called Customer rep. She was very rude and told me that it is "Lowes policy" to ban customers in this situation and there was nothing they could do. No warning or 2nd chance !!! Talk about customer loyalty !!!! Its been over a year now and I have not spent a single dime at Lowes. All my home Improvement projects have been purchased at there main competition."

"The one employee named Desiree is the sweetest woman ever. She is so knowledgeable and very helpful! She should really be a manager, she’s one of the few people that I saw was willing to help the customers. Thank you for making my shopping experience so easy."

"I have bought 2 houses of appliances from Lowes. I bought 6 appliances and 3 rooms of flooring 2 years ago for my townhouse. I’ve been a loyal satisfied customer until now. The employees at the store are helpful but their customer service has changed and it’s the worse I’ve ever dealt with. I will never buy any products there that needs any kind of purchased warranty. The store has no records of purchases past 6 months. I purchased service plans on all 6 appliances. My dishwasher warranty was canceled by mistake from the store and when it broke it was a nightmare. They never refunded us for the amount we paid on the service plan and never got the service."

"Terrible customer service for the installation support! Their support is absolutely horrible. They take advantage of everyone! They take your order but their contractors do NOT follow through! My elderly parents bought a very expensive shed & installation. The contractors they hire could care less about their customers. My mom is still dealing with the aftermath 2 months later and it was purchased! DO NOT PURCHASE ANYTHING FROM LOWE'S!!!!"

"Somewhat newer Loews with very large parking. Parking lot is maintained along with outside buildings taken care of. Just Lowe's does not have the new smart home extension what does have some of the nicest staff and always gets your internet order right the first time you'll find the inventory to be very spot on in the store. All staff wears the same uniform and is very attentive with a smile on their face"