kaiser permanente

"Dropped my wife for no reason and then is expecting me to pay some hefty bill. I can't help but wonder if my wife would still have insurance if she wasn't a black woman after all you named your company after a German chancellor."

"I've been searching for a package for 4 days. I moved in for the first time earlier this week and mixed up my address on the kaiser website. USPS said my address was not valid and the tracking info said sent back to sender. After 2 hours of calling back and forth between kaiser and USPS (which no longer has any information on my package). I was finally directed here where all packages are sent out. A woman answered me on the phone and I explained to her the situation. She told me I was going to need to call my local USPS and I told her I had showed up in person and that they didn't have it, that they had returned it to the sender which, to my knowledge, should be this location. She told then told me that if I wanted my medication I would have to full price. I expressed that this was not an option and she then told me "well we don't have it. You're going to have to wait 3 days until we get it." This package contains SSRI antidepressants BTW. She then took the correct address (which I had already updated via the portal) and told me she was going to call me when they received the package. They also had my number incorrect which I had also updated online YEARS ago. I had been sent no emails nor been called throughout this endeavor. I discovered that my package had been returned to the sender by checking constantly through the portal myself. Hoping my package emerges from limbo before the rest of my antidepressants are out."

"I spook to the rudest women yesterday and today. I hope you really record your phone calls. But she is mean and has a attitude and very short with me. I cant even believe she works in such a place with the way she talks. Her name is Brook. Please listen to the way this women talks to people very unprofessional to even be apart of Kaiser."

"Even though I'm covered by MFA mail order charged me....twice The their supervisor chrissie gave me a bad address to request a refund"

"I did a mail order for the first time because of my busy schedule. Not only did I have to go without my meds for over a week, the last two scripts came without even being closed properly. My meds were all over the dirty bag. Who knows what is inside of the packaging that I know have to ingest. I’ll never mail order again if I can help it. Seriously over a week and I’m a diabetic. I could of gotten sick. I’m so shocked at this because I literally never had any issues with this company before. Please kaiser get with amazon or UPS or somebody to improve your logistics or ordering system. It really needs improvement."