Kenneth Van Stralen 3111 Telegraph Corner Lane, Alexandria, VA 22310

"Showed up 10 minutes early for my 10:30 appt. Waited 45 minutes after filling out my initial new patient paperwork. Emergency room waiting times. Very poor first impression. Definitely find a quicker provider if you don’t want to wait."

"My husband and I have both been to this practice for two appointments each and we have encountered inconsistencies in how this practice treats patients. I would recommend you AVOID this office and find someplace more inviting and convenient for two reasons (plus my rant): 1. The billing: You pay all expenses up front and later (hopefully) get reimbursed by your insurance company. Yes, this office must be paid right away. $$ 2. The staff: Inconsistency - What a joke. When I came in for my first visit, any possible procedure was pre-authorized so that I would know exactly what I needed to pay prior to committing to that treatment. This was NOT the case with my husband. In fact, he was pressured into committing to procedures (x-rays, fancy deep clean for gums) without any pre-authorization. My x-rays were covered; his were not. While necessary, we would have liked to know the cost of the x-rays. If he knew he was going to pay for those, he probably would have opted for the billable kind of cleaning, not the "deep clean" for gum disease (deemed optional by Dr. Van Stralen) and gone from there. Apparently the excuse for this inconsistency was this idea that my husband and I have the same insurance. Um, NO. Welcome to 2019 - It is more cost effective for us to have separate insurance with our respective companies. DO YOUR JOB. Some preconceived notion is not an excuse to be NEGLIGENT in checking your patient's insurance and medical records. Why do we fill that stuff out if you're not going to do your job, Giovanna? What really irks me is that I called to discuss this matter and Dr. Van Stralen threw my husband's health under the bus. He had not conveyed the high level of concern to my husband, but he sure did to me when I complained about billing. Mind you, my husband had seen another dentist at Alexandria Old Town Dental 6 months prior who told him he was perfectly healthy. Due to this experience, we will probably be returning to our previous dentist or finding another provider. We are disappointed in the inconsistency of service, possible exaggerations and dramatization, and assumptions regarding billing. This is unprofessional and unacceptable."

"Dr Van Stralen is an angel who works miracles. Cutting edge tools and techniques used by the very best dentist. His ability and understanding. Awesome dry humor. Spends the time to make sure you understand exactly what is going on. He fixed my 30+ years of Union dentistry that was extremely challenging. Highly recommended."

"Very friendly, affordable, and understanding. Had a great experience getting my emergency impacted wisdom tooth out. The whole process only took 2 days. Highly recommended!"

"Great service, very thorough answers all questions in detail. Dr Van starlen is the best dentist great bedside manner. He Does not push any extra and Unnecessary procedures. A very honest great dentist. The whole staff is Amazing."