Lowe's Home Improvement

"I bought a Whirlpool dryer after my current Whirlpool dryer finally died (after 20 years!!). I bought a new Whirlpool dryer on January 28, 2023 from Lowe’s Hackettstown NJ. I paid for install and haul away services. In June 2023 I needed to have a repair person come because the dryer STOPPED WORKING after 6 months!!! Well, here I am again January 14, 2024 - NOT EVEN A YEAR LATER and the dryer just won’t run!!!! Furious!!! My clothing is drying on chairs and railings throughout my house!!! I’ll never buy anything from Lowe’s or Whirlpool again. Be warned. Pictures are of my line drying clothing since my dryer of less than a year old won’t work!!!!"

"Ordered a christmas gift for my son. It was back ordered. Part of the order arrived I picked it up. Sat outside for 20 minutes after letting them know I was there. I then called and told them I only had 5 more minutes I could wait as I had another appointment. The man who answered the phone said the person doing that job was on break. Everyone is entitled to their break, but have someone cover for them especially this time of year. I accepted the delay online twice for the other part of the order. A week later they cancelled that order. They used to be better then Home Depot, but now they are at the same level as them. Amazon got my business!"

"Purchased a dryer from the Hackettstown store. Dryer stopped working after a day. Called the Hackettstown store. Was told I had to call Phillipsburg to get the issue resolved. Indicated I didn’t purchase the dryer from there. They indicated they couldn’t help me and I had to follow with the Phillipsburg store and perhaps even go to that store. Extremely rude, not interested in trying to resolve the issue just wanted to pass the buck to a store where I didn’t even get the product. Won’t be going back there again."

"We are at Lowe’s in hackettstown and Terry is so wonderful and helpful at checkout. Not with just us but with everyone. She is friendly and helpful. Thanks Terry!! Thanks for helping us with all our gift cards today."

"This Lowe's offers a wide range of products, including tools, building supplies, appliances, and outdoor equipment. The store is ALWAYS well-organized and easy to navigate, with clearly labeled sections and helpful signage. The staff is generally knowledgeable and friendly, and they are often willing to assist customers with finding products or answering questions. I had a great time picking up gardening supplies and vegetable seeds. Everything was easy to find and the plants were in great shape. I finally got my hand on the bug-bitting plant. This plant is Soooooo cool and very interesting. It literally eats the bugs/ insects right in front you! I was also looking for a grill (Weber Genesis II S-345 3 Burner Gas Grill) but Lowe’s didn’t have the one that I wanted. It was not busy at all during my visit. I used self-checkout kiosks to speed up my checkout process. Overall, my experience at this Lowe's was smooth sailing. And I will be returning if I’m in this area."