Aspen Hill General & Cosmetic Dentistry 13975 Connecticut Avenue, Silver Spring, MD 20906

"I don’t brush or floss like I should, and so you can imagine l see a lot of dentists! Hands down, Dr. McLaughlin is the best dentist I have ever used. She’s already done 2 crowns and about a dozen fillings and I could not be more impressed with her care and speed. Tigist her assistant, and the entire staff from teeth cleaning to X-rays to reception are all top notch!"

"Customer service is truly unprofessional. They need to be re trained or new hires. I came here for a follow up /check up/ filling as new patient. The doctor mention I needed guards and deep cleaning. I came in a second time because the fillings the dr did one of them chipped off. At that visit, I was told to wait until the insurance gave the final verification for deep cleaning coverage. I called Last week Friday to follow up to schedule for the deep cleaning and the front desk whom I didn’t get her name, said that they are waiting for approval for a ROOT CANAL.!?! The dr NEVER mention that to me on first initial visit or second!!! I called past this past Monday & Wednesday. I was left on hold for 15 minutes. I have not what so ever received a call back from the “specialist”. I still wonder if they will even try to attempt to call me back or If I need to call back or just go get a second opinion else where. Poor, poor communication and bad experience already, keep your patients updated on what’s going on."

"I come Aspen Hill General and Cosmetic Dentistry more than a year ago, and I have been very pleased with the way in which they do business. It is a one-stop shop for your dental needs. They develop a treatment plan so that you know upfront the work that has to be done and costs ( no surprises). The dentist are technically proficient in their specialty areas. Dentists and staff are good at explaining things so that the patient understands, and they are extremely good at taking care of you. The office seems to be an efficient operation from a patient standpoint (giving info. needed for aftercare, next steps, and appointments). Staff are very pleasant and helpful! Because of my good experience, I highly recommend Aspen Hill General and Cosmetic Dentistry for you and your family's dental needs!"

"I received my braces here back in 2021 when the customer was great. However, now the customer service is trash not just by the employees at the front desk but by the dentist as well. He came in the patient room and did not introduce himself or anything just started in my mouth. Mind you his listening ears was not on because I clearly told him that I just got a procedure done which caused the area to still be sore but he proceeded to still apply pressure to the area. Over all if I could give them zero stars I would!"

"My family just started visiting this office and the customer service from the ladies in the front is very welcoming. They are very nice and helpful, and treat every person with respect. The office is clean, as well as all the staff is pleasant and helpful to talk to. They checked our teeth told us what we needed, talked to the insurance company same day, spoke to us and scheduled our follow up within the same week to start treatment. I was very impressed with how efficient they were. My family is happy with continuing the process at this dentistry. Thank you."