Remove A Pool 3 Church Circle, Annapolis, MD 21401

"This company was so good I thought I was getting scammed. Responsive, professional, and affordable. Exactly what we were looking for when finding someone to remove an above ground pool in the backyard of a home we bought. The process was seamless and everything went as expected. Bill is awesome and so is his team!"

"I had the pleasure of meeting with Don Handy at one of my properties that needed to have the pool removed. Don was extremely professional and courteous throughout the entire process. From giving a definitive timeline for when the job would be done to the constant updates throughout the project, this company went above and beyond. The finished product looks amazing! Very impressed with this company and the staff!"

"The customer service and quality of work is top notch. Bill and Michelle communicate very well . They have excellent crew . They removed part of the fence and some brick wall in order to get to our Inground vinyl pool and after they removed the pool and filled it , they put everything back as promised and fixed the lawn area they had destroyed with equipment. Bill is excellent about giving recommendation and he even threw in some free labor work we needed. I highly recommend Remove a pool."

"can't say enough about the services they provided to remove our in ground swimming pool. Don and Michelle communicated well, coordinated well and made it as seamless as it can be. few days, experienced small crew and equipment got it done fast and safe. Now we have a yard, and no costly unused pool. Highly recommend."

"We contracted with Remove A Pool to remove our inground swimming pool and it was our worst experience we have had in over thirty years as homeowners. The owner, Mr. Don Handy, is an incredibly talented salesman and told us what we needed to hear. After we initially did not contract with him, he called and offered us $500 off his bid as part of a special "Winter Discount" offer. In addition, he assured us that he does not use subcontractors ("everyone works directly for him") all work will be to our 100% satisfaction and when completed we will have a beautiful yard and with no sign there was ever a pool. To begin with, according to the BBB this company has several alternative names (Handy Contracting Services, LLC, Handy Home Exterior Remodeling, Asbestos Removal Now, Action Restoration Services, Next Day Demolition LLC, + 4 more) and the number of employees is listed as three. RED Flag that we discovered too late! We got on their schedule and work was to commence in mid-November and we put in the contract that no work would occur unless we were home. At the start communication was horrible with repeated promises of start dates that ended up as "no shows". We learned that these were in fact subcontractors. While only one "no show" was due to weather, there was so many others that the office manager ended up telling us that she did not know why no one was working on our pool. Ultimately, work on our project was significantly late and missed a window of beautiful weather. Eventually, the job was completed in the snow and early evening. In addition, they had to move heavy equipment to our front yard and that due to the ground being saturated with snow, caused additional damage to the grass. Of course, the only thing they did promptly was asking us for final payment (even when their heavy equipment was still in our front yard). We told them of our dissatisfaction that our yard was being graded in the snow and of the additional damage. Their response: "Remove A Pool is committed to 100% customer satisfaction with the finished product of the grading and pool removal and stands behind that with a lifetime warranty. Mr. Handy apologizes if there was less than adequate communication and is taking immediate management action and reform based on your input. Don Handy will be calling you in the springtime to coordinate this re-visit to make the adjustments to the grading and complete the core aerating and seeding." Based on this, we mistakenly gave them final payment. After several months went by with almost zero communication and no visit from Mr. Don Handy as promised, Mr. Bill Lopez stopped by unannounced. He initially said that everything looked fine, grass was growing and nothing needed to be done. When we objected based on the substandard grading and the reseeding, aeration, etc. we contracted for he became combative and hostile. He said that it was our responsibility to assure the grading was correct before they left, debated what was in our contract, and started yelling. He left our home refusing to look at the problem areas. We subsequently received an email from him with the letter head of yet another company, Action Environmental Services, for which he is the VP of Operations, and states our concerns about the grading is outside the scope of the contract and to fix it they need to add soil and it will cost an additional $800. After a back and forth Mr. Lopez agreed to fix our grading. His solution was to send one person who threw a little soil on the slope of our new "mound" and nothing else. Not even straw for the little bit of grass seed we got and nothing the stop the soil from washing away. The bottom line, we no longer have a pool but have a ridiculous looking mound in our yard. No, our yard is not beautiful and yes you can tell we used to have a pool. Contracting with Remove A Pool was a mistake we made. Now, we have to pay someone else to fix the mound they left from where the pool was."