VW Service Center 10643 Patriot Highway, Fredericksburg, VA 22408

"The website gave me their phone number, and when we called, we were given the runaround for a simple question and assistance."

"I'm name is Lance I took my car to Volkswagen dealership in Fred on Patriot Hwy. My emergency park light, ABS and the traction control light was on. I paid them 567.14 They told me everything was fix and all I needed was a 02 sensor. The next day all the lights was back on they told me to bring it back and I did. This time they told me I needed rear wheel bearings which would be another 2400 712. 00 for the 02 sensor and a thermostat I called the service manager (Mark) he told me there's nothing he can do What ever you do DON'T TAKE YOUR CAR TO THIS DEALERSHIP"

"Perfect"

"This service center has to be the worst service center in the area! I took my car for oil change ant tire rotation, as simple as that. who would mess up with that? 1. My VW requires 33 psi for front tires and 38 psi for rear. What do I get? 38 for the front and 33 for the rear. 2. The car starts shaking on highway speed. Took it back, they checked alignment to find no issues, but still charged again for a problem which was not there. Regardless all the charges, the car still doesn't feel safe on the highway. I had to take it to a different shop to correct the issues."

"This place has the worst follow up ever. They don't give you the full price break down for your service. I get that dealerships are generally more expensive, but that price shouldn't come at the expense of the customer experience. I work in sales and service industry. They consistently drop the ball here."