Candlewood Suites Reading, an IHG Hotel

"Room is nice but shower need shower liner so when you shower water won't get all over the floor! Tub needed work too because drain very slow. Didn't get enough sleep because next door slammed their door & top floor also walk around heavy steps also is next to railroad!!"

"So there were 2 charges of 75 dollars made to my card for a pet fee. We were told it was a one time fee but apparently they saw us in room 306 or something calling the front desk? We didnt call the front desk a single time. the first time i asked them why i was charged twice the guy said “its a security fee” and that i would get it back when i leave. Just outright lying to my face. And the fat girl behind the desk im assuming is the owner of the place was telling me and my sick mother we were being ridiculous even tho they scammed us claiming we were in another room that we werent in. charging us 150$ for no reason"

"Staff was very friendly and helpful. Large rooms were spotless clean. The kitchenette was well stocked with pots and pans and utensils. Beds were very comfortable. Very convenient to restaurants in West Reading. Just a few minutes walk. About a 6 min drive to Santander Performing Arts Center. We hope to stay here again next month for another show."

"We weren’t looking for much. Just a place to stop over for the night. We booked a room with a queen size bed but got a full size bed instead. Response from employee: “you booked a queen size bed and you got a queen size bed.” Even if you could get over the undersized bed, the mattress should not be caving in. Response from employee: “I don’t know what to tell you” (with a shrug). After a subpar night of sleep, all I wanted was a hot shower, which I couldn’t take because the shower curtain was too short and given that there were no magnets on the bottom of the curtain, water would have gotten everywhere. I do not recommend this hotel if you want to sleep and shower."

"Disappointed. Room had an unpleasant odor, furniture broken in room, towel hook in bathroom had fallen off wall and was not replaced, dishwasher hadn't been unloaded, hallway carpet was not vacuumed, hallway walls scuffed. Bed was comfortable and A/C worked. Kitchenette was convenient. Would try elsewhere if I go here again."