West Marine

"Store helpful, knowledgeable, and friendly staff. Large store with a good selection."

"Great people in the Kent Island store. Ordered 100ft of 5/16 galvanized anchor chain and picked it up 2 days later. Only hiccup was a computer problem wouldn't allow my rewards to be applied. They worked on it and called for help. I believed it was just a big sale swamped the servers. In the end I saved the points for after the holidays."

"Truthfully, this is a typical West Marine boating store. The price of the items is much as you'd expect, as is the selection. There is not a lot to set this franchise apart from most others... until you talk to someone. The bumpers and their riggings you see are a direct result of talking to a store clerk who really used his boater's brain. You could tell he's been on the water for a bit. First, rather than pointing me to an already made, way overpriced bumper system, the young man who helped me actually spent a few minutes talking to me. He recommended the cheapest version of the items I needed, and we even went over the knots I should use, a full cleat and half cleat straight knot. It's strong as can be and a breeze to undo. And believe it or not, I actually saved a bundle at a West Marine! Of course, as a small store, they didn't have everything I needed on hand. I did have to order a few things on-line. But it's not a big deal, really; shipping is free if I pick it up at the store. Why not 5 stars? Because it's not so exceptional as to warrant the best possible rating. Three stars is an average rating, and average is not bad. It's average. The store itself is average, but the service is exceptional - 4 stars. That's a good rating, truly."

"Decent selection and friendly staff. Only started going here when boaters world shut down. 85 degrees and humid in store. My shirt was soaked immediately and I was hasty in my selection and ended up buying a shirt to change in to when I got in car. When your the only gig in town, you have no competition to keep you honest and raise the standard of service. If you can't provide comfortable atmosphere at reasonable temperatures on the hot days, don't open. That or give a discount for discomfort. I miss boaters world. They would have put this company out of business if owner didn't liquidate assets to save a dying film company. I don't complain, but I will speak up because the customer determines status quo and I'm doing my part to raise the bar. My experience today was one star, but I gave three so you're welcome. 3 sucks in the real world"

"West Marine always has what I want. I couldn't give the fifth star because I think they often times overcharge. Still, if you need nautical supplies, chances are they will have it."