Backyard Creations Inc

"We worked with this company for years, but over the last couple of years the service quality went way down. After seeing the sloppy job of opening my pool this year, I had finally had enough. When I expressed my concern, the customer service was defensive, dismissive, and ultimately dishonest. If you want to spend $350-$500 to have two people “work 45 min.” (removing some plugs, starting the filter, and putting minimal shock in your pool) than this is the company for you. Bizarrely the management specified that they didn’t charge me for the shock, so according to them that is all labor cost which makes even less sense. So imagine my unpleasant surprise when I came home to a pool that looked untouched ie. visible dirt around the pool (they couldn’t even be bothered to blow off the patio) and, worse, pieces of return valve plug storage strewn around. The fact that management just defended this shoddy work, says all you need to know about this company."

"BYC really helped us out of a pickle with a previous contracter. The work was fantastic, their employees friendly & hard working and job done well and on time! Highly recommend BYC."

"Backyard Creations replaced our pool liner, pump, and heater June 2022 and were an absolute dream to work with! Lynn knew my daughter was graduating from college and we wanted to have a party to celebrate. She was also very helpful in selecting my liner. She worked to make sure we were all swimming on party day even though there were supply chain issues. Joe did amazing work renovating our ancient equipment and even took the time to really teach me how all my new equipment worked. Backyard Creations is an fantastic company to work with and I will be going to them with all my future business."

"For 28 years Backyard Creations has taken incredibly good care of our pool and of us! Joe just installed a new pump (short notice), was as thorough and excellent as ever, and took the time to teach me how to use the new more energy efficient digital interface. We wouldn't go anywhere else, as the owner Steve and his manager Tyler have such integrity. Thank you for giving us almost 3 decades of outstanding service!"

"We bought a home 7 years ago with a pool that Backyard Creations had built. We have kept with them for pool opening,closing and bi-monthly pool services. The team is always on time, professional and attentive to issues that have come up. I have absolutely NO misgivings on the selection of having them help us maintain this pool. A great group of people from the front office to the team on the ground."