Shell 5498 Buckeystown Pike, Frederick, MD 21704

"This man is very rude to the customer and me. He has no patience and is not willing to communicate. Also, He is very rude to a deaf person who already writes a note ready for him to read; however, he doesn’t want to talk. He just threw the note and pen to the customers."

"Car wash didn't work correctly. Cashier would not issue a refund. Calling Shell on Tuesday."

"I was here yesterday (11/9/2022) for gas and decided to wash my car also. I purchased the "best" option which was $15. Right after my wash, I noticed that my car was still dirty, which seemed strange. I went to the attendant to show him my car. He stated: "that looks clean to me. " I showed him all sides of my car because I could not believe that he thought it looked clean. He once again repeated that it looks pretty clean to him and was not sure what I wanted him to do about it. I explained to him that I paid to have my car washed and cleaned and that is all that I was asking for. With a lot of huffing and puffing, he gave me a new receipt. I went back in and washed my car again. When I came back out, my car was still dirty. I did not bother going back to him because I assumed maybe it was just my luck. I am including 2 videos with this review. The first was after the first wash and the second was after the second wash."

"If you want to use the gas saving deal with the car wash, you have to buy before you wash. Didn't know that and the owner/manager didn't even tried to help. Awful service!"

"Was not a fan of their sketchy pricing sign which lists the cost with a car wash in the biggest numbers at the top. The normal price was about 8 cents more than the sheetz across the road."