Goodyear Auto Service

"I run a small side business. Called early in the week to schedule getting 3 separate cars safety inspected on Friday or Saturday. Wanted to make appropriate appointment as I was going to be spending over half a day on this. Told, you are good you don't need an appointment. Show up today. We have no time for days. If I had not called to deliberately schedule this and confirm would have been my bad. I don't expect any special treatment and don't just walk in and expect to a shop and have them part the red seas. But wasting my time after I tried to make sure about this, just bad"

"The customer service experience could be improved, and there seems to be a longer-than-expected wait time for oil changes."

"This Goodyear was professional, courteous, welcoming, knowledgeable. They went above and beyond to get us back on the road!!! Highly recommend them! Excellent people and work!"

"Not real mechanics. The list of things they won't do is longer than the one of what they can do. The website makes it super easy to setup an appointment for any manner of services like an all-you-can-eat buffet, but won't give you any information on cost or time because their business model is to lie to your face and steal your money. By the grace of God, I was at least smart enough to leave immediately, but I chose convenience over quality and these clowns are what I got."

"Brought car in for an oil change and tire rotation. Technician did not install oil filter correctly and I lost all my oil before I got home - not sure of the damage to engine. Car also had significant damage to front and underneath due to a Goodyear employee driving it over the parking stop where it was when I picked it up. Manager denied responsibility saying there is noting at shop that could have created the damage. Pictures below show the damage aligned with the parking stop where the car was when I picked it up from the Goodyear Service Center in Cherry Hill. The very fresh damage (fibers still hanging from the gouge) was undoubtedly done by Goodyear during that service. Been a long time customer - will never go back again."