Cherry Hill Imports,

2261 Marlton Pike West, Cherry Hill, NJ 08002

"This place used to be a great location. I would happily drive down from NYC to have my cars serviced here over the past 11 years. However, now that one of the Hartung boys has taken over managing this place, it's beyond horrible! Rude staff and 9 times out of 10 when you call, no one picks up the phone. If they do, a service writer is never available to take the call so it goes to voicemail. In the 10+ times I've left a voicemail, I've never received a call back... never! Talk about unprofessional! If you ask to speak with a manager, you're sent to 10 different locations and no one will answer that call, or call you back. I've taken my business elsewhere because this place clearly doesn't care about you as a customer. I wish Michael Hartung was still running this place because he made sure his customers were always happy."

"As a “car guy” I knew quite a bit about the vehicle I was looking for. I’m not one to be swayed by a test drive or looking at additional cars if what I’m initially looking for isn’t available. That being said I was interested in a used car they had listed with no photos. I just needed to confirm additional features the car was equipped with to make sure I wasn’t wasting my time. I had already secured financing and was bringing a trade in. The car had been posted for two weeks and held up in service (not really sure why they said waiting on parts).The dealer was not willing to send additional pictures until the car was done from service. In my mind it was a simple request. This was a make or break for me because again I already knew how I wanted the car to be equipped. Just confirming the look of interior and dash trim and I would have been good to go. I feel like they intentionally wasted my time as if waiting for the car to be ready for test drive would be able to sway my purchase had there been something I didn’t like."

"Took in for PAID and WARRANTY service and car was returned vibrating and making new noise that wasn't there before they serviced!! Have called more than 10 times trying to get a Manager, instead I'm passed around and told I have to wait MONTHS for a drop off appointment for THEIR FAULTY SERVICES. Just stay away from this horrible operation. They speak to you like you are inconveniencing them at every turn, simply disgraceful!"

"After many, so many, bad experiences with car dealerships, I have to say that my husband and I are absolutely impressed with Bob Gale (VW) and Kathleen D. (business office). This past month, we not only purchased one Volkswagen, but two vehicles from this team. We highly recommend them!"