Flemington BMW

"I recently had the pleasure of dealing with Laura V. at the BMW service center, and I must say, her professionalism and customer service were exceptional. From the onset, Laura provided a detailed and clear explanation of what my car needed, breaking down each aspect in a way that was easy to understand. Her ability to communicate effectively was evident, as she promptly and thoroughly answered all my questions, whether I reached out by text or phone call. What stood out was her consistently pleasant demeanor. At no point did she seem rushed or impatient, even when I called in with inquiries. Her level of dedication to customer satisfaction is truly commendable. It's rare to find someone who not only excels in their technical knowledge but also in their customer interaction skills. Additionally, Laura demonstrated a genuine understanding of my needs. She went above and beyond by accommodating my schedule, allowing me to return the loaner vehicle a day later than planned due to my work commitments. This kind of flexibility and understanding greatly eased the stress often associated with car servicing. She is a remarkable service advisor who represents the best of BMW's commitment to outstanding customer service. Her expertise, coupled with her exceptional interpersonal skills, made my entire service experience remarkably pleasant. I highly recommend Laura to anyone seeking top-notch service for their BMW. -N. Donnelly"

"Just purchased our first electric car from Flemington BMW and I must say it was a great experience from start to finish. We were not 100% sure about going electric but our salesman Michael O’Conner was very informative and didn’t put any pressure on us to go that direction. However once we did, he tracked down the right car and was easily accessible through the whole process. Highly recommend Michael and Flemington BMW."

"We bought a used 2009 BMW privately as a Christmas gift for our granddaughter in 2023. It needed a number of minor repairs, one recall to get fixed, and one major repair on the engine. Flemington BMW staff were all very helpful in getting all of the work done in a timely manner. On Christmas Day our granddaughter was thrilled with her first car!"

"The folks at Flemington BMW truly care about their customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first out of state auto purchase). Obviously, not having the ability to actually view in person and drive the car prior to purchase left us feeling vulnerable. However, in a matter of a few phone calls, those concerns were transformed into confidence. I could immediately tell that customer relations, trust and communication are cornerstones of their core values. I would like to specifically recognize a few individuals for their outstanding service. Catherine Ferry, Business Manager, was absolutely amazing! I cannot think of an auto buying experience that was better than this one (and I have bought a lot of vehicles). She simply made us feel like we were her only customer. At every junction, she was there to lead us through the process and make sure we had a solid understanding of all associated details. With respect to communications, immediate responses were provided throughout the process. We utilized text, phone and FaceTime as a means to close the distance gap between our respective locations. We are truly grateful for her level of service, and would absolutely request her in the future for our auto buying needs. Michael Franks, Sales, was extremely friendly and handled several questions about the car in a timely manner. Additionally, he put us in touch with a very solid shipping company to accommodate the delivery of our vehicle (which was delivered on time and in great condition). It was immediately apparent that teamwork and a customer focused approach philosophy are core business at Flemington BMW. I want to congratulate Byron Brisby Jr, Owner, for creating an environment that affords his teammates to shine. The entire experience was absolutely seamless and we felt valued throughout the process. In the end, that’s what it’s all about. In closing, I would offer that if you are on the fence about purchasing a Flemington BMW vehicle from out of state, do not hesitate. It was completely apparent that they have a lot of experience with out of state buyers. So much so, we felt like we were there. We are grateful for the experience and truly appreciate the service. And the car…well it is an absolutely beautiful machine and we love it!"

"In my recurrent visits to Flemington BMW, a distinct ambiance unfurls, casting its spell upon our transactional routine. The team at this dealership provide nothing short of a narrative spun of candor, benevolence, and an ineffable assurance that weaves through every interaction. Each visit becomes a rendezvous with a dealership whose essence transcends the mundane, where trust is a bespoke garment tailored with the finest stitches of sincerity. To patronize this establishment is not merely an errand; it's an odyssey into a realm where automotive dealings are imbued with the poetry of confidence and the prose of amiable candescence."