Good Luck Towing LLC

"Had a little hick up in the beginning but when I called the company they fixed the issue right away, dispatched a new tow, the tow came very quickly, and was very professional with services. Hubert was my tow guy and he was very professional and very pleasant. Would definitely recommend them for future services!!!!"

"wonderful!! above and beyond the call of duty!! was struggling to get my broken down vintage truck into a lot in an alley to work on it — despite the guy’s tow truck not fitting down the alley, he started it and tried to drive it in, and when that didn’t work, actually pushed it into the lot himself. super lovely guy, and i cannot overstate how appreciative i am of this company’s speedy attention and superb customer service. heartily recommend giving these folks a call next time you need a tow."

"If I could leave a 0 or -1 stars, I would! Was referred by Progressive insurance roadside assistance, and waited over an hour only for them to lie and matter of factly say “they were given the incorrect location from the insurance company, and the driver couldn’t find us so left.” This was only AFTER calling them to check on the status of the request! When we asked why they didn’t call the phone number provided to verify our location, they again lied, claiming they were also given an incorrect phone number- despite the confirmation text from progressive having the correct number. Said we’d have to wait yet another 45 minutes for another tow truck. When we challenged the explanation, he first threatened to cancel the tow, and ultimately did end up canceling it by saying “you know what…we’re not coming! Bye!”, and then hung up on us. Never have I experienced such HORRIBLE customer service and insensitivity! We were stranded in the cold, on a dark road at 10:00 at night with a tire blowout! I wish we had read these reviews in advance, as I see there are many others with similar horror stories! If you are reading this, DO NOT patronize Good Luck towing!! I’m so disappointed that my insurance company partners with them, and will be calling to file a formal complaint."

"I have been trying to reach the company for a significant amount of time regarding their tow truck driver dragging my vehicle vs flatbed tow which caused serious transmission problems. The driver also back my vehicle into the bumper which cause visible damage. Despite irrefutable evidence as well as police coming to the company requesting their insurance information, the company representatives absolutely REFUSED to cooperate! I also have video evidence as well as the owner of the storage lot that witnessed the driver backing into my vehicle fender. The owner of the storage lot REPEATEDLY called out to the driver trying to warn him that he was damaging the front bumper. However, the tow truck driver yelled, “man I have been driving since I was 16 years old I don’t need any help backing up.” It wasn’t until the tow truck driver surrendered to our plea to stop that he realized he damaged the front bumper. Not only did the tow truck driver LIE claiming he would have the owner take care of the damage, ALL parties are outright refusing to provide their insurance information. I feel it is important to mention, I purchased this vehicle with the intent to give to my disabled son who recently lost his father. I am deeply upset that I worked so hard to get this gift for my child but now it has sat in storage at $100 per month because the tow truck driver dragged the vehicle for nearly 30 minutes as well as damaged the front bumper. Despite my pleading for assistance, the owner outright refused to return my calls! Spoke with Officer Miloff and Sergeant Sillwick on March 24, 2022 and was informed that the company refused to give their insurance information. At this point, I am filing criminal charges as well as complaints with BBB, local news stations, Attorney General, and seeking absolute accountability! This company is ROGUE because they make more than enough money to be able to pay for their mistakes but instead they named their company Good Luck as a sick subliminal of how they intend on torturing customers!!!! How can any man have a Mother, daughter, sister or wife yet this company gets sick pleasure tormenting customers!!"