Firestone Complete Auto Care

"I want to shout out James and his Honda mechanic for the amount of money you saved me! Not only did you help me financially but you were very thorough, honest and amazingly helpful! 10/10 recommend these guys... I took my Honda mini van to them with what jeep owners know as a death wobble.... After another big name shop told us we had $1600 worth of work on things that were not causing the wobble. You know what the other shop missed? A snapped belt in the tire.. Hence the wobble. Not only did these guys find the problem immediately...they didn't touch the vehicle until they showed us what the other shop missed!!!! They saved our lives essentially after the other shop told us it was safe to drive... James and his guys deemed it in fact NOT SAFE to drive and worked with us to get it safe today and last minute too! I highly highly recommend these guys.. they make the 40 minute drive worth it I will definitely go back! Ty for everything!! Attached are what they found that the other shop somehow missed during a "front end alignment" that's should have never been done!"

"The person who greeted me and the person who performed check-out were friendly and professional. I was updated on the progress and the repair of my tire was completed efficiently. Also, I bought the tires at Firestone and the tire (Nail in tread) was repaired under warranty."

"I have been going to this Firestone for several years now. They have never disappointed me. Every staff member I’ve encountered has been friendly and knowledgeable, never trying to sell me things I don’t need or make me feel stupid. Their work is great, I’ve never had to return because of an issue. They’re also very timely. Now granted, I always make an appointment. But with that, they still could not adhere to that and they do. This is a great facility, and I will continue to go there for many more years."

"I have never left a review before but I needed to make sure everyone that reads this knows how excellent (James Lux and Ian Martin) were with my vehicle. I thought my alternator was going out so I made an appt for last Thursday. But it turned out that my battery terminal current sensor was the issue because it was loose and could not be tighten and I needed to replace it. I was told the part would be in the next day Friday. I called that morning and spoke with James he said the part had not come it yet and would call me as soon as the part came in. James did call and apologized that the part did not come in but was told it will be in Saturday and he would call to get me in that day. At this point I explained to James that I had to leave out of town that Sunday for work and really needed my car. Saturday morning James did call but to inform me that they will not be able to get the part in until Tuesday. I was a little stressed because I had to travel out of town Sunday for work. This is where 100% above and beyond James and Ian went. They could of just scheduled the appt for Tuesday and I would not have been able to go out of town on Sunday. Instead he suggested that I still bring in my car and they would see if they would be able to tighten the sensor box enough for me to safely travel to work on Sunday then bring back the car on Tuesday once the part came in. I agreed bought the car in waited about an half hour or so. The next thing I knew James came out to say that Ian was able to tighten the box and that I did not need to get the new part put on after all. They saved me money and I was able to get to safely travel out of town to work on Sunday. Thank you James for communicating with me the whole way and suggesting the option and thank you Ian for safely putting my vehicle back on the road. I will continue to bring my vehicle here because I know that it will be taken care. Have a safe and Happy Holidays. AD"

"Brought my car in for an oil change and 4 new tires. The new tires were dirty and scuffed and the rim lubricant was sloppy all over my rims. PLUS...I got stopped by police because my rear lights weren't on. I never touch my light dial. Why would the Firestone tech mess with my light dial when I'm only getting an oil change and 4 tires? I was driving in this condition at night for almost an entire week."