Masselle's Auto Body Inc

"It's rare that I write a review, but working with Masselle's Auto Body deserves mention. When I first called Masselle's to set appointment for a quote, Steve M was candid and transparent about how soon he could take on the work. During the quoting process Steve spent time describing/showing the items that would be involved. He also confirmed that he could work with my insurance company directly. I received updates along the way regarding parts on site, work started and updated finish date. Masselle's delivered the car two days ahead of schedule. The workmanship on my GX460 is outstanding! The team takes personal pride in their work - looks like they detailed the car. I value the transparency and workmanship of Masselle's Auto Body"

"Steve Masselle and his crew are the best in the business. Masselles has done so much work for my family over the years we've had our share of accidents and damage. Steve goes above a beyond for his customers. I can tell you Steve's work is amazing. You'll be very happy when you see you car or truck all fixed and clean. Great business and a great owner. We just had our daughters 2021 Honda civic sport repaired you'd never tell someone backed into her. 23-Oct-2023."

"Steve and team were very communicative and helpful the entire time while fixing my car after a collision, in addition to a technical issue that was completely out of their hands. My car looks better now than it did before I bought it. I’d recommend them to anyone."

"I have sent my salvage title mini cooper (damage in the front and the back) to the shop to fix, and I am not happy. 1. The waiting was long, the vehicle cannot be repaired in a timely manner. After I have dropped off the car and provided most of the parts, it still took ONE YEAR of waiting before they could actually start the repairmen. However, it did not worth the long wait. 2. Lack of communication and I was charged more than expected for the paint job alone. Example: there was a small dent on the hood, and it was fixed and re-painted; but I was charged for painting the entire hood, unexpected. Should have let me know before the decision was made. 3. Dishonest in business or just purely incompetent. Not sure how it could be possible, the coolant leaking problem was not found in the shop, but they managed to PUT THE BROKEN HOSE BACK in place, cover it up with the bumper, and claim there was no leaking issue after they had a test drive. After I drove the car away and the car overheated due to the leaking of coolants within 10 minutes of driving. I had to open the hood to cool down the engine and drive like a snail to the other shop. Steve, if you did not test drive, you could be honest; there was a big hole in the hose where the coolant can discharge like a water fall. 4. The body work looks good until you remove the bumper and look inside. My car had frame damage, and only major problems that prevent the bumper to be in place was fixed. If part of the metal frame was just bend slightly, it would become a hidden issue and never got fixed. How do I know it? I fix it somewhere else. The shop charged me at a premium price but gave the quality of work that was far from premium. I want my car not just looking good, but it also needs to be drivable and safe. The coolant leaking issue can alarm me to drive slow, but will the covered up slightly bending frame will throw me a warning light of the chance of breaking apart anytime? Graphic evidence will follow."

"I have never written a review but the outstanding service from start to finish regarding the repair of my damaged car needs the community’s recognition. Steve, the owner, was extremely professional, courteous and responsive to my particular situation. He is clearly attentive to detail, as shown in his comprehensive assessment of my car’s damages, and the clean, tidy and organized work environment. The repairs were completed in a very prompt and timely manner, much earlier than I could have ever expected. The quality of his craftsmanship and workmanship was impeccable; he even took the time and effort to wash and clean my vehicle! Without any hesitation whatsoever, I would highly recommend Masselle’s. I hope I am never again in a car accident, but if I am, there is no question as to where I will go to have my car repaired - you would be crazy to take your car anywhere else! By the way, I am not a family member!"