Pizza Hut,

280 NY-211 Suite 115, Box 11, Middletown, NY 10940, United States

"This establishment was extremely unprofessional! I spoke to the assistant manager Shantel who was extremely rude when I expressed I did not want the pizza that appeared to be cold and not fresh whatsoever. I returned the pizza untouched and asked for a refund and was told I could not receive one with an attitude. I was then told to leave all of my information and that Kari the manager (who happened to be on the FaceTime at the time of the incident) would contact me within 24-48 hours. Today makes 9 days since the incident and I have heard nothing back from anyone. Not only was dinner ruined but my experience as a paying customer at Pizza Hut has been as well. I pray no one else has this experience because I am now fighting to receive a refund for a product I never received or consumed. It’s not about the money it’s about the principle. Whether I paid $1 or $100 NO CUSTOMER should leave an establishment without the product they paid for or some sort of compensation. I left there with NOTHING..and they still have my money for the nothing I paid for. Truly the worst experience I’ve ever had with a food establishment to date!"

"The food is amazing the staff is great decoration are so nice every holiday . I will always go to this location .."

"Food took way too long to make server and employees were rude. Hung up the phone as we were ordering you’re not allowed to sit there and eat. They also have no plates no napkins. Food tasted absolutely disgusting I do not recommend coming to this restaurant way over priced. I got a pizza and small cheese bread and it was $40."