Firestone Complete Auto Care

17 Hampton House Road, Newton, NJ 07860

"They used to do appointments but I called today and he would not give me a time to come in, just said I would have to drop off the vehicle and they would call when it’s ready….for a leaky tire. Never heard of a place that doesn’t do appointments, guess they’re not organized like that. I just went somewhere else who actually schedules their service"

"Professional, convenient and quick service but an oil change with no frills added was over $100 even with a coupon and prices aren't available until vehicle is done. A great place if you need an oil change same day on a weekend but expect to pay much more than a local mechanic."

"this is my "tire place to go". so far the staff and services have been great with just one little exception: I scheduled a late service appointment (6pm). I arrived at 5 pm to find out that they cannot take me that evening and that they left a message about the cancellation. I went back home and retrieved the message saying that they would not be able to accommodate me at 6 but if I came at 5pm it would be the best... (??). well, I had to drive two more days on a half flat tire. besides this one minor incident I am very happy to use services at this place"

"This is the WORST PLACE IN NEWTON to have ANYTHING done to your vehicle! I made an appointment early in the day for 5:00 to have an oil change, brakes and tire repair. They confirmed the appointment and when we got there 15 minutes before scheduled, confirmed appointment time they said they were closing and couldn’t do the job. When asked why they confirmed the appointment and were shown proof of confirmation, the reply was well we are closing and we are not doing it. When asked if I were to leave the car overnight could I get it back sometime early morning, the reply was you’ll get it sometime tomorrow afternoon or evening. Tomorrow is Christmas Eve. Terrible customer service, customer care and does not stand on their confirmations. Called Midas at 5:15 pm explained the situation and they said bring the car right over. That’s customer care and service! Thank you Midas of Newton NJ! I wouldn’t have even given one star but to leave the review I had to. Firestone of Newton NJ deserves negative 5 stars!"

"It was so easy and convenient with Anna being knowledgeabl, attentive, and a pleasure to set up appointment to paying bill and getting keys back. As far as cfna, I would not recommend them to anyone. They are horrible to deal with when it comes to rectifying an issue when you have paid on time every month. You might want to reconsider doing business with them. I sure have and it will affect me doing business with the Firestone Complete Auto Care, unfortunately."