Mall Chevrolet Service

"I chatted with a mechanic when I visited the parts store a few months ago. The extra star in this review is solely for that awesome mechanic. He was really knowledgeable and helpful. I was tired of diagnosing and working on my old car, which I do because mechanics rarely do more than read the DTC and offer to replace whatever it references. So, I decided to give the service department a try the next time my check engine light came on. I forgot that dealerships make you talk to what are essentially service sales people... not mechanics. The attempted thievery I experienced was so blatant and over-the-top that I can't help but laugh. I'm leaving this review so that less car savvy people don't get shafted by these crooks. I did receive a diagnosis for one of the three issues I came in for... plus a $4400 list of snake oil including (1) replacement of a brand new intake manifold (independently pressurized and confirmed to be in perfect condition by another mechanic), (2) replacement of my catalytic converter, and (3) a fuel induction service as an overkill solution to dirty fuel injectors and a "dirty" brand new throttle body. When I questioned how a new OEM throttle body could have carbon build up and how a new intake manifold could have a leak, I received boldfaced, nonsensical lies. When I asked how it was determined my catalytic converter needed replacement ($2100!), he referenced a cleared, 8-month-old code that I addressed 8 months ago by fixing UPSTREAM issues, hence the code being 8 months old. Duh! For the record, my car is worth less than the bill to fix all those "diagnoses." After paying $189 for the legitimate diagnosis of a bad wheel bearing and speed sensor (thanks) and the pleasure of witnessing that amusing snake oil salesman pitch, I paid an honest mechanic $550 to double check my intake manifold and replace the bearing and sensor. Then I stopped at autozone for a $30 bottle of fuel system cleaner. In a moment of insanity, I thought I might have found a good dealership service center, but Ryan at Mall Chevrolet set me straight! Thanks for the lesson, Ryan!"

"Very professional staff...kept me updated throughout the day...visited a different chevy dealer previously and customer service was horrible...thank you Mall Chevy"

"I take my daughter's Camaro in for service for an oil changes here. They are very nice and service is great."

"Took my 2001 ws6 up here for a front end alignment , and they are very honest and very professional, they know what they are doing. Very good techs… I will be bringing my car back for service again when needed. Thank you guys very much for getting my car to drive straight again."

"My sister took her Chevy there because her exhaust rusted off. they were very helpful and went out of their way to help her"