Buchanan Subaru 1727 Market Street, Pocomoke City, MD 21851

"Don't buy anything used here without an extended warranty. After putting 3100 miles on my vehicle, I found oil leaking externally from one of the head gaskets and was told it wasn't severe enough to cover under warranty. I had also found remnants of a mouse nest under the intake manifold, evidence of body repairs not reported on the AutoCheck report, a headlamp with a broken mounting tab, and a failing wheel bearing. I serviced the transmission after putting about 4500 miles on the vehicle and found the filter and fluid full of friction material and, worse, metal shavings. I have put over $1,000 in parts on this truck in less than 6 months, the transmission will likely cost me about $5,000 when it decides to fail completely (8-speed ZF), and I still need to replace the head gasket. I had figured that the vehicle wouldn't develop any major issues for a few years, due to the low mileage and age, therefore I opted not to purchase the extended warranty. I did not account for the abuse it has apparently been subjected to."

"The slimiest dealership on the eastern shore. Traded my truck in for a crosstrek to get better gas mileage. They knowingly never disclosed the vehicle was in an accident. After I found out about it after having the vehicle for a little and confronted them to make the situation right they acted as if they didn’t care that they ripped me off. Wouldn’t send my worst enemy to this dealership. Ashamed to claim a family oriented business in a small town and operate business this way."

"Excellent service from sales to maintenance. Ordered a 2023 Forester in May from Tom Goff the sales representative. Tom kept me updated on the progress until delivery in early August. Car was delivered in perfect condition. Rob the service manager has provided great service for our cars since 2005. Very happy with this dealership and would recommend purchasing a Subaru from them and using their service department for your car’s maintenance."

"My experience at Buchanan Subaru was absolutely easy and amazing. Rae and Jennifer made the process so smooth. I test drove the SUV I wanted and a few days later it was all mine!! Loving my new 2023 Kia Seltos"

"This was our first time at Buchanan Subaru. We were not certain what we wanted. Jen was our first contact & listened to what our needs were for a new SUV. Jen recommended that we check out the Outback because we have 2 Blue heelers. Jen, Rob & Jeff were very helpful to help us make our decision. We ended up with the Outback. Plus they gave a us a goody bag to take home to our heelers. Our pups loved it :) Excellent service from the whole team. Please keep up the good work. We look forward to dealing with your service department. If you are in need of a new car go to this wonderful team."