AutoZone Auto Parts

"WORST customer service ever. No one knows where anyone is. Phones are constantly ringing and not being answered. I purchased a replacement headlight bulb and waited for close to an hour for someone to install it. 2 employees came out to help me with it and clearly had no idea what they were doing. One of them was watching a YouTube video and still couldn’t figure it out. One employee asked me “You don’t know how to replace a bulb?” NO, I don’t, that’s why I asked you guys to do it. Then they told me “We don’t usually do this kind of work.” That’s funny, because that’s not what I was told when I called and asked. I finally gave up and left after waiting for close to an hour."

"Went in for a battery replacement. Sasha who helped me with my purchase was phenomenal and friendly. Tony who replaced my battery was just as exceptional. Other staff were friendly, comical, and engaging. Overall a great experience. Thank y’all so much!"

"I went inside with my mechanic to exchange brake pads that were given to me from a previous autozone and weren’t the correct ones. When asked when they were purchased, a young gentleman asked “why didn’t they been put them on if they bought them a week ago? But they have time to purchase them”. He was so rude and needs to work on his customer service. Why does it matter when I purchased my brake pads. I told him I’m in school and very busy with a job as well. He needs to be retrained on how to talk to customers. He doesn’t know what someone is going through."

"I had the absolute worst customer service experience ever with Mr. Dobsone. I’m flabbergasted that he’s a manager. I went because my check engine light is on. I went in the store and asked if he could help assist me with putting my car on the diagnostic machine and he rudely said “you can do it yourself “ remind you I have no idea what I’m doing and I explain that to him. He rudely told me where to look and how to do it. I went out to the car and took pictures so he could direct me where to put the machine. He barely wanted to answer my question. After 2-3 minutes I found the spot and connected it to the car. After the machine read done I took it back to him. He then proceeds to give me a print out didn’t explain to me the diagnostic codes or anything. Still I thank him and not to my surprise I got no response. Remind you it was only 1 customer in the store at this time. I read the paper once I returned to the car and all I needed was a fuel tank cap. Something that Mr.Dobsone could have found in the store and I could have purchased right there!! Because of his poor customer service I will take my money and spend it with an establishment that values customer service! I will never return here EVER again!!!"