NAPA Auto Parts - Northeast Parts Group

"Staff is very knowledgeable and will help you get what you need"

"Lets review them again now that we have them a second chance as they acted like the first time they caused us a loss in business. Now a second and final occurrence. Called and ordered something over the phone. Was assured it would be there by the end of the day. Even waited until the next morning and went and again the products we were promised were sitting over an hour away and caused my son to not have the products we relied on to compete in a state championship race. I will be contacting Napa corporate and for the guys who carelessly didn’t do their job to begin with and for the gentleman who refused to help us when there was still over 5 hrs left in the day. They very easily could have made the delivery guy go pick them up but they rudely said oh well Monday is the best we can do. Well this beyond unacceptable and this time I will not stop until. ALL of the individuals who failed to do their jobs are reprimanded and held accountable for their careless actions. This may not be a big deal to them but it is to me the CONSUMER who without you have no business. There is lots of ways to have public record and social media avenues to warn ALL consumers about the reliability and carelessness that surrounds there name NAPA!!"

"Incompetence is what destroys a businesses reputation!! Ordered a part was supposed to be there yesterday and still no part today! This is unacceptable as I could have got the part from a reliable competitor but as a loyal customer I chose them and I now regret it. They should keep better employees to not make mistakes which cost other businesses loss of revenue due to being down from an incompetent worker failing to do their job!!! This will go up that ladder as far as it can go and corporate will be notified and I will be receiving some kind of compensation for my lost revenue!!!"

"Regularly poor service here. Seems to be quite cliquey. Staff deal with phone calls before in person customers. When you walk in to the store, They leave you standing at the counter while they seem to be working on the computers at the registers. When you do get speak to someone, often the first answer is ‘no’ until I push back when they look into it more and then I get somewhere. Some of the staff can be helpful!"

"They sold me a part that ended up being not compatible with my vehicle after installation. But, they acknowledged the error, were able to hold the core, refunded me, and also helped me swap the pully that was damaged on the new OEM part I bought (somewhere else) with the old one. I will be doing more business with them again soon."