Waldorf Toyota Service Center

"I made an appointment for my father's vehicle last Saturday when I called in the morning to ask if they have any walk in oil changes times available. The lady said no they do not but scheduled me for the next Saturday at 730am. I arrive at 730am and drop off my vehicle. I went for a walk and returned. I saw they called me and went to ask what was wrong. The lady I dropped my dad's suv off with said we do not have an appointment. I showed her exactly where I called in my phone log last week, just as my father asked me to. But she said she cannot do anything without a email confirmation. That's great and all for people who have email but this is my father's vehicle. He is elderly and disabled and can no longer drive so I must drive him everywhere and he has no email address. He has never used a email in his life. He has never sent or received a text in his life. It is tragic that you discriminate against elderly people who do not use technology. I will never come to this toyota dealership again. I would rather drive to any other toyota dealership up to 3 hours away than to deal with Waldorf toyota. It is a shame that you discriminate against my father in such a way. I will be filing a claim with the BBB as well in regards to you blatant disregard for elderly people."

"I had to use the Toyota body shop for a paint issue with my brand new vehicle. The vehicle was bought at another dealer. Waldorf service department manager Joe and service tech Ben did a great job. Even though it was stuck there for a month due to parts back ordered. They keep me in the loop and pushed Toyota to finish the repair."

"You know, it is not everyday, that your car makes a weird noise and now you are at the service department with your car, and you NOT have a terrible experience. Welp, I did not AND I am so glad that I had the pleasure to work with Marjorie Fortin on my recent visit to Toyota Waldorf. From the moment I pulled into the bay, she was on it. Her knowledge of car related things that would automatically come up on the MultiPoint inspection was refreshing as a woman; she knew stuff her and I did not think I was being oversold on issues that were not. Even though I was not particularly happy about being there from 1130 - just about close, she made sure I was informed along the way. She went over and beyond with her level of service, from going back and forth with the warranty to making sure I had something to eat that long day (unofficial door dasher). She was very down to earth and chill yet quite professional. It was like we clicked, almost like we had met before that I almost forgot I was at a car shop and that I still had to pay a lot of money. I had to make sure she had a token of my appreciation because my experience could have been dreadful. My experience with her confirms my future request for her as my service associate. I look forward to working with her in the future! Thank you so much Marjorie! :)"

"My experience with Toyota of Waldorf was horrible. The service associate Samantha along with the service management Joe Kerns tried to swindle me out $2913.11. I brought my truck in for a clunk noise, they said it was athe intermediate Ujoint. I authorized them to fix it, the noise was still there. They said it was the rack and pinion at this point, I authorized them to replace it, even after I told them it was a new rack and pinion. The noise was still there , and the tech stated he wasn't looking for that noise I was talking about. So I brought it back to them, they stated the struts were the problem they were not tighten to spec. They said the noise is all gone, and we can't return your money for the misdiagnosed repair. Finally I had them install my old rack and pinion and return my money. They did so, and the noise was still gone, but they sent me home with a leaking front axle. My truck has never leaked. Now my fron axle is poring fluid. They repaired the seal for free, I wonder why. Oh let me guess they messed it up during the rack and pinion install. I get my truck back for a third time and now a new clunk comes when I slow down or put my truck into park while at a standstill. This is the same day I get my truck back from them. I call the service manager, Joe Kerns he stated we are declining to service your vehilce any longer, and you are welcome to go to any other dealer to have your vehicle serviced. Now I have to pay an additional cost for my truck to get evaluated and repaired. Please stay away from Toyota service department at Waldorf, the one star ratings are not catching up with the 5 star rating for no reaso n. Samantha, Joe the techsare worst than an alley mechanic with duct tape and a hammer in there tool box. If the shoe was on the other foot they would feel the way I do, they will never have good luck treating people in this manner."

"This service center is dishonest and has poor customer service. I used to regularly have my Lexus serviced here but will not be returning (although it is most convenient) after my service manager and his team lied to me repeatedly as if to play it off if I am the crazy one. When I picked up my car at my last visit, the key fob that was returned to me was not the fob that I handed them when dropping off my vehicle. When I questioned them, “this is not my key fob”, the service manager hit the panic button to see what car the fob was connected to. Duh, it was connected to my car but it was in fact not the one I dropped off. They insisted that it was the same fob, but I touch this key every day and my kinesthetic memory knows the difference. I even went home and compared it to my spare and was not the same. My original key is of much higher quality - grainy textured, while the replacement was made of cheap plastic. I looked on Amazon found the same kind they gave me for people who want to re-key broken keys. I went back and forth with them for two days and they continued to deny it. It’s not a big deal because the key still works but the dishonesty is a major turn off and makes me wonder if this just a scratch on the surface of how untrustworthy this location can be. If you broke the key, just let me know and I can accept that, but trying to make me seem like a fool is unacceptable. Would not recommend."