Service King Collision Exton (Now Crash Champions) 124 South Ship Road, Exton, PA 19341

"- Rude and offputting management. Unprofessional in-person and condescending on the phone when my usual place identified an issue without diagnosing it. I was already stressed by having to go back and the brusque response was unwarranted. - I had to go back because the issue was that an emissions code still coming up after repairs. They didn't wash the exterior of my car and the inside was coated with dust. They parked it far away and just had me walk to it, which felt oddly petty. Said it was miraculously ready the moment I called, after two weeks of silence, when apparently it just needed to be "driven more"... okay. - Clerical/billing errors came up several weeks after repair. If you're coming here because it's an Esurance-affiliated repair spot, don't. The communication between the two is awful. The appraiser left my entire deductible off the bill, which I had to just now pay in full with no payment plan when I no longer have that kind of money set aside. I just came back from a funeral AND had to have a pet put down, for Christ's sake. How could a positive experience become miserable so quickly? I've never experienced a turnaround like that. There are so few auto shops in this area that are compassionate, respectful, and trustworthy. The inconvenience and stress of all this pretty much assures that I won't be back and I'll be warning my friends/family. You would think that Esurance recommending a repair place would mean that it's more communicative. Complete lack of empathy from them when I brought up that I talked to both their employees AND my claims adjuster about the weirdness of not having to pay my deductible months ago. What else could I have done when they both shrugged their shoulders? Now the burden of that has been placed back on myself without any sort of meaningful apology. All they do is point fingers."

"the work was ok but when my car was completed it took 3 weeks first of don told me I had to tow my car off the property cause my tire was bad and due to insurance reasons I couldn't drive it off the lot but he drove it around back to put air in the tire I would never use them they caused mr=e extra time and money the tow truck came and said that was insane there very full of it maybe cause I was a black girl with a nice car even my insurance said that was ridiculous"

"Received incredible service from the facility which was used to repair my vehicle that was involved in an accident. They were very communicative throughout the entire process, provided constant updates and made this an amazing experience! Would recommend them in the future for any work!!"

"Very impressed by the high quality of work and the excellent customer service provided. Lee and his team made the entire process super easy and kept me in the loop all the way through. At the end my car was done 4 days early, which saved me a lot of money and they even took care of returning my rental. My expectations have been exceeded by far and I couldn’t be happier."

"What a great experience! Every phone call was answered quickly and always with a friendly greeting! The communication was fantastic. Lee could not have been nicer and kept me updated every step of the way. He and Clay worked extremely hard to get my car back to me as quickly as possible without compromising workmanship! These guys are great! I highly recommend them and would use them again without hesitation! Professional, friendly, and trustworthy."