Lindsay Lexus Service Center

"Lindsay Lexus Service Center Negligence: Last week, I brought my GX460 to the Lindsay Lexus service center for a starter replacement, (As diagnosed by another mech and an OPM scanner). While replacing the starter, they claimed to discover a coolant leak, despite no prior warnings on the OPM or coolant level changes. Questioning this recommendation, I requested them to hold off and return the car. Leaving Me High and Dry: After picking up the car AND driving home, I discovered the coolant reservoir was COMPLETELY drained – bone dry. Incredibly, they returned the car without ANY coolant in the system and without informing me - a negligent action that would guarantee engine damage if it wasn’t quickly addressed. I immediately refilled the reservoir + radiator and monitored the car over the weekend. Thankfully, the coolant level remained static – there was no leak. Shifting Blame and a Lack of Accountability: Concerned about potential engine damage from driving without coolant, I contacted the service manager, who requested I bring the car in. However, once I arrived, he denied any involvement with the coolant system, and suggested that it must have “all just drained out” while in the shop. This is despite not having ANY change in the coolant levels both before and after being at Lindsay Lexus. Adding insult to injury, upon reinspection, their diagnostic tool now flagged faulty sensors requiring replacement due to "coolant exposure." These new issues were absent prior to arriving at the Service Center, suggesting the damage occurred while my car was in their care. Essentially, they wanted me to shoulder the cost of repairs for issues they caused. The Bottom Line: The Lindsay Lexus service center's negligence and lack of professionalism resulted in thousands of dollars in potential damage to my car. While I appreciate Lexus's quality vehicles, the Lindsay service center falls far short, unwilling to take any responsibility for their actions."

"Customer service was amazing ! They kept me in the loop every step of the way when it came to the status of the repairs ! The rep I worked with was David and he's an amazing guy to work with. With all these wonderful comments I wouldn't give them higher than a 2 star because they returned my vehicle with the accident repairs fixed to perfection except the fact that they DAMAGED my roughly $2k JL Audio W7 subwoofer in my trunk. Then they had the audacity to say that I brought this subwoofer damaged from the getgo - false accusations (i have before and after pics) - even after me agreeing to have them pay me less than half of the original cost, 3 weeks later I still haven't received compensation for the damages. I'm saying all this to say, great work on the repairs but they can be a bit clumsy"

"As we all know, having a good customer service experience when buying a car is important, but it’s really about the service department. I must say I was impressed with the honesty, professionalism and knowledge of Tony Escalona in service. Although I didn’t buy my car from Lindsay (I should have due to Tony’s expertise), I’m glad it’s in my backyard. I recently purchased a CPO Lexus from another dealership and I kept having an issue with my brakes squeaking. I took my car to Lindsay and he let me know what the issue was, but instead of taking my money, he recommended I take it to the dealership where I purchased the vehicle and they’ll be able to take care of me. I unfortunately had to drive 45 minutes one way to the other dealership to be told it was the break shims, so they replaced them. That didn’t fix the problem, I took it back to that dealership and they couldn’t reproduce the issue and suggested I take it to Lindsay and have them keep it overnight to see if they coupons duplicate the issue. I took it back to Lindsay and they were not only able to reproduce the issue, they let me know it was my brakes + rotors; they needed to be replaced. When I called the other dealership they said squeaking was normal and they would not be fixing it. I had to call Lexus corporate + my salesperson who just so happen to be a sales manager, and he had them replaced for free under my warranty. Tony - thank you for your upfront honesty and integrity! You rock!!!"

"Just had my service yesterday and Tammy helped me and had my car serviced in record breaking time. She was very thorough when she went over the services needed and when she found out that I have to be at work, she understood and helped me get my car serviced right away so it does not disrupt my work. She’s a true professional, compassionate and knowledgeable of Lexus services. Love seeing Tammy every time I come in for service."

"I had the first 5k maintenance I actually faced bad experience I washed my car before I came to the services it costed me 50$ and when I picked up the car they had oil fingers printed inside and outside the car. I asked my service supervisor he just said I’m sorry we don’t have car wash, but at least clean up the oil and the dirtiest but they ignored me. My advice for all of you don’t go when your car is clean."