Alexandria Bavarian Service

"So glad to have Alexandria Bavarian Service recommended to me after two bad experiences at the nearby dealerships of Alexandria BMW and Passport BMW. The first would not answer the phone and the second tried to upsell almost $4,000 worth of work and part replacements that were completely made up. I had just saved my car from Passport BMW and had called Grant a couple of times leaving voicemails. I was close to his shop so drove over to see what he thought of the upsell services and to see if he could get the car aligned for me. He was out chatting with a customer with an old well kept BMW and, after he was done, invited me in. He has a great sense of humor, knows what he is doing, and enjoys his work. Great conversation about what my car actually needed and what he could do. I left the car with him yesterday and he called this morning with it all done exactly as described and at the cost he provided. So glad to find a place to keep our 2015 X3 up and running well - the dealerships in this area are not like the one we used to go to in Durham North Carolina. He gets lots of time wasting and junk calls so has to sort through them all to get back to you. He is worth the wait if you are looking for an honest and very qualified mechanic to keep your baby running well."

"Straight to the point, great service. Took my vehicle there for oil changes, brake pad changes, maintenance and big repairs. All same day service, except for a motor mount change. Grant is one of kind in his experience and knowledge. If you’re looking for a place to sing pretty to you while they sneakily extort you. Go to the dealer shop. You want someone that cares about your bimmer and will find anything and everything for preventative care. Take your car there. Pro tip: call early or the day before. Leave it early. Know your car, or be humble and ask. Bummed I am moving and losing my shop. All the best."

"I called to ask how much they charge per hour of labor. The guy started asking me different questions about my car, avoiding giving me an answer. I then asked again how much they charge per hour. He then started questioning me, who I was, several times. When I asked again, he just hung up on me. His voice sounded exactly like the voice in the greeting message. I called again a few times, and he never picked up. Very unprofessional."

"Grant and the crew at ABS are real good people and do a great job. They know BMWs very well, and will provide you with the best advice and repair service to keep your BMW on the road. No complaints whatsoever, highly recommend."

"Grant is a great guy, he is honest l, upfront and serious. He loves what he does and he knows it pretty well. Grant has been very helpful with my BMW Z4; the issue was complicated and he inspected the vehicle with care and observed the matter from different angles. The service is great l, Grant is unique and whatever you pay is worth it. Btw, Grant has no room for small talk and if you are really looking for mediocre and cheap services that’s not your place."