Severn Auto Body

"I had a good experience. They were awesome with communication! I had a complicated build, and they handled it well. I definitely recommend them if you have Allstate. The build did take longer than expected, which wasn't anyone's fault."

"I had a minor bumper repair and called to get an estimate. When I arrived the next morning, they took a look and called the Technician who fixed it in minutes. He popped the bumper back in place and added a few clips to tighten it. To top it off, I was not charged and I would have gladly paid for the service. I will definitely return to Severn Auto Body for any future repairs. Everyone I spoke to there was kind and helpful. We were very impressed with the service!"

"I brought my car in here for an insurance claim and I waited a long time before actually writing this review because I was so upset. They put a used headlight in place of my broken one and it fogged up within a month of the repair. They used the wrong trim for my my hood that eventually just broke off. The deer clearly banged up the front of my radiator, they didn’t touch it. I had AC issues after the collision that I told them about - when I picked the car up and inspected it I saw the electrical power to the AC was just dangling. They didn’t even try to fix that. I closed a door and noticed there was something inside of it, they had left a loose screw between the panel and body. Do not take your car here for an insurance claim."

"The vehicle was ready ahead of the time. Jennifer was very helpful, she kept me posted on every little work done on the vehicle. Their work is very professional and my vehicle looks new as it was before. I highly recommend Severn auto body to everyone."

"For me to write a bad review things must really be bad for the party receiving this review. Super slow on starting the repairs. They should have declined the work , I wish they had for my sake. Recieved 5 phone calls on 5 different days saying the van is "Now in the Paint Shop" , seems like a total waste of time and phone service. Body putty cracked immediatley after first repair. Door alarm continued to buzz after first attempt and after they said they were done and we left their shop. We told them to just remove company lettering instead of replacing on the damaged side as it seemed like it would have been easier. They partially removed the other side and did not touch the rear side. I hope they didnt get an extra from insurance for this poorly done attempt. After the 2nd attempt to repair , they locked the keys in the gas tank and we needed to break into it or wait 3 hours for them to call a locksmith. Now the gas lock is broken. They didnt fix properly the first time as we had to take it back. Still having issues. They said they would put on the new tags and failed. Thats the 4th offense after we returned the new tags because they didnt do what they said they would do. 4th time is a charm i guess. I almost feel as if im on hidden camera. Absolutely terrible service! If there is an attempt for them to rectify what we went thru , please post it here or call us directly with a good explanation and plan. Doubt they will call. They know who we are."