AutoZone Auto Parts 2707 Mountain Road, Pasadena, MD 21122

"Went into store looking for the rubber slip ones for your shoes so you don’t slip on ice. I couldn’t find them. Asked a young lady who was doing something in one of the isles if she knew what I was talking about? Yes ma’am and took me straight to it’s location. None available. So she said she would check in the back to see if any were there. Out of stock. After I got home I was going to order them on line but I needed its exact label to search. First call the gentleman (Andy Andrew-?) he said oh I call them “traction aids”, thanked him and we ended call. It was not coming up on the website. Called back and the young man had no idea what I was talking about. So I gave him specific directions where the girl showed me they were. He placed me on hold said he spoke to manager and referred to the ones for tires. I informed him I said for shoes not tires. He then stated they were out of them. I said no kidding that’s what I told you to begin with, you need to pay attention to what the customers are telling you. I do not curse nor did I. This young man hung up on me and told his boss I was being disrespectful. After a 3rd attempt to get it correctly identified so I can purchase it on line. Apparently he took that as disrespectful and hung up on me. I called back and NO ONE, probably him, would answer my call. I called from another phone and the store manager Patrick answered. I explained what happened and was that acceptable behavior or poor customer service? I asked him, if you asked for the 3rd time, wouldn’t you be agitated? He said…..well the employee thought you were being disrespectful. I informed him this employee needs clarification on disrespect. He was not doing his job to its fullest for customer service. Well, ya’ll just lost a sale because I will go to Amazon and get one now. The female employee would be a great mentor for this lazy employee. Smh."

"I ❤️ LOVE when JUSTIN works. He is so professional. He took me right where the engine oil is and showed what's the best for the 18 yr old Buick. He is so helpful and caring. You can tell he knows what he's talking about. I love this store. Everyone that works there is great.. I HIGHLY RECOMMEND THIS STORE"

"Justin helped me quickly and efficiently with headlight bulbs. I needed a bit more info than just finding the right bulbs for my car, and he addressed my concerns and installed them in less time than it took to write this review! Many thanks!!"

"First time shopping at this location. I ordered an oxygen sensor online. They notified me as soon as it was available, and the pickup process was very quick when I arrived. The store was organized and clean. This place is located right on Mountain Road with a decent sized parking lot. Make sure to order online before going there since they sometimes have discounts when using the app."

"Justin was extremely helpful and knowledgeable at everything. He even installed our new lightbulbs without any hesitation at all. His customer service is above and beyond!!!"