XPRESS CAR CARE CENTER MARYLAND STATE INSPECTION STATION

"I live locally and needed a quick assistance on a small fix! I just looked up a near by business to help me bolt back up what was hanging under my car.. Sadly the man who approached me said they're appointment only and if I wanted his service I needed to leave my car there all day. I was a bit taken back that he mentioned all it needed was a bolt and he couldn't help me now. Customer service was no bueno. I took my car down the road and it took them 10 mins to help me."

"Get your vehicle inspected somewhere else! Took my vehicle in for a state inspection and they claimed it failed for shocks, which I disagreed but they had already done the paperwork to say it failed. So that was that, but I was wasn’t going to follow through with what they recommended, which is how they make their money. It seems their play is to 1) Have you pay for a failed inspection, 2) they then offer to fix it for you w/ a discount, and 3) you now have to pay them once more to have it reinspected. No thanks, I waited the required amount of time to have it reinspected at a reputable shop and it passed no problem. Save yourself the time, headache and cash and go get it inspected or repaired somewhere else."

"The owner was very professional and pleasant. I took my vehicle here for Maryland state inspection. After the inspection, the owner took me around the vehicle and pointed out what was wrong. I was very impressed because he took the time to show me that he cares about his customers and quality of service. Some shops don't take the time to do a showing tell."

"Very rude individuals, called and was placed on hold for over 15 minutes and then the line was disconnected. Called back and attempting to ask a question and immediately being told to come in for an appointment without even listing to my concern first or even knowing if it was a service they provided. When asking the individual if he could at least tell me if they provide the service; he then stated he not answering any questions. Come to an appointment or not. I choice not: this is not a place I would consider doing business with at all."

"I went this morning to have my vehicle inspected. After walking into the shop that smelled strongly of beer breath (gross), I finally locate the mechanic. He immediately tells me the cost of the inspection would be $125. Then stops himself and says $150. I’m a female and sadly am used to mechanic shops trying to take advantage. That’s exactly what the mechanic attempted to do. I’d already received a quote from another shop for $115… I just left and I encourage most who don’t know much about vehicles to do the same. They will definitely try to take advantage. In response to owner: I arrived at 8:05. I was informed the person who does inspections did not come in until 9 am. It was an older guy with a goatee I believe. Gray in the goatee."