Advance Auto Parts

"I came in to buy a battery a month or two ago and allowed them to install it, as they offer free installation with the purchase. Couple weeks later my check engine light comes on; I take it to the shop and they inform me that it was installed improperly. The terminals were loose, so I wasn't getting proper voltage to the car. They tightened it and charged me 130 bucks. I informed the store and they told me to give it a few weeks to see if the check engine light comes back on, so we can know for sure that was actually the problem. The light never came back on, so I reached out to them again. They informed me there was nothing they were willing to do to reimburse me or accept responsibility. Didn't even apologize. Be warned, if you let them touch your car, you may end up footing the bill for their employees' incompetence. I can forgive mistakes, but the utter unwillingness to offer me ANYTHING to smooth the situation over is unforgivable. I used to come here for anything I needed for my car. I will never spend another dollar here, will tell all my friends to stay away, and I implore you all to do the same. They don't deserve any of our business."

"The manager at this store was very prompt and responsive in checking my car battery. It tested defective and he promptly replaced it with a new battery under warranty. The staff was very helpful. Thanks."

"I needed a new battery. They tested mine and had a new one installed quickly. I was in and out in 15 minutes and they were very friendly and nice."

"There are helpful and knowledgeable staff at this location. Recently, I was looking for a replacement headlight and I asked ay the counter about the correct size/style for my car. Not only did the staff member tell me and then bring me what I asked for from the aisle, but they suggested that I buy two for similar brightness and so the other one wouldn't burn out so soon. This was possibly just an upsell, but certainly a helpful and logical one. Plus, I was out of the store and on my way in less than five minutes. Great service!"